Roadwell Mpongo

Hard working perfectionist with a great eye for opertunity

AMAZON

Technical support (2021 – current )

• Provide daily support to users of various computer systems including answering questions,

analyzing problems, and quickly forming solutions to return systems to proper operation.

• Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
• Install and maintain hardware, software, and other equipment to meet client requirements,

routinely observe operational performance, and install security patches and updates when necessary.

• Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel.
• Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or seminars when possible.
• Develop training manuals and troubleshooting procedures to help both support personnel and end users interact properly with hardware and software.
• Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades.
• Create and implement new processes to improve efficiency and customer satisfaction while reducing costs

FETC:IT-Technical SupportC.13(18monthcourse) Damelin College, CapeTown[Present]

BA:Political Science

University of the western cape, CapeTown[2013-Incomplete]

National Senior Certificate The Settler’s high school, CapeTown[2011]