Emma Du Plessis

Customer-focused retail and beauty professional with 10+ years of experience across luxury beauty, fashion, visual merchandising and retail supervision. Experienced in skincare, makeup and fragrance consultation, client service, product presentation and sales targets. Reliable, self-motivated and quick to learn, with a strong ability to build genuine customer relationships and create a polished brand experience.

Beauty Consultant - Sisley - Edgars Gateway

(2026-09)

• Provide luxury skincare, makeup and fragrance consultation in a premium retail environment.
• Build customer relationships through personalised product recommendations, demonstrations and follow-up.
• Work toward sales targets while maintaining high standards of brand presentation and customer service.
• Support counter organisation, stock handling and client sampling/product experiences.

Beauty Consultant / Promoter - Chanel

• Delivered personalised skincare, makeup and fragrance consultations and product recommendations.
• Engaged customers confidently, supported sales targets and created a premium client experience.
• Built product knowledge across beauty categories and maintained professional brand standards.

Supervisor - Contempo

(2018 - 2025)

• Supervised daily retail operations and supported the team in achieving sales and service objectives.
• Assisted customers, handled store responsibilities and maintained visual and operational standards.

Visual Manager, Stylist & Sales Representative - River Island - River Island Gateway

(2014 - 2016)

• Managed visual presentation, styling and customer-facing sales activities.
• Supported the store team with merchandising standards and customer service.

Fashion Advisor & Cashier - Zara - Zara Gateway

(2011 - 2014)

• Provided customer service and product assistance in a high-volume fashion retail environment.
• Handled cashier responsibilities while maintaining a professional customer experience.

Promoter - L'Oréal

• Promoted beauty products, assisted customers with product selection and supported sales activity.

Matric - Overport Secondary School (2009)