Gautier Lepenga

Dynamic customer service professional with expertise in technical support and problem-solving, honed at Lufthansa Group. Proficient in Amadeus and Zendesk, I excel in enhancing user experiences and resolving complex issues. Recognized for improving customer satisfaction through effective communication and team management, ensuring seamless operations across diverse platforms.

French And English Speaking Web Support, Customer Services Consultant at Lufthansa Group (2022-09 – Present)

Providing technical assistance and troubleshooting for Lufthansa, Swiss international,Brussel airlines, Austrian airlines web site-related issues during customers needs.

• Ensuring websites function smootly and meet user needs.Resolving technical issues,providing user support,navigation issues.
• Engage with external customers and internal stakeholders via phone,live chat,outbound calls and emails.
• Analyze validation booking code data to determine whether systems or customer processes needs have met our validation criteria or to identify root causes of production problems.
• Global fare structure-Rules application,legal Requirements( IT Security awareness,data protection and DG regulations.
• Reservation,ticketing sales,special service requests,rebooking,cancellation and Refund via Amadeus via Caspar and Guide-Res.

French Speaking Supply chains Consultant Services at Capability-Groupon E-commerce (2018-05 – 2020-08)

Respond to all incoming queries via emails, Live Chat related to Groupon customers across global (France, Belgium,Swiss Canada, US.

• Provide assistance to new customers to have smooth experience in purchasing deals if they are facing any issues we will be placing the orders for them.
• Helping customer to modifying booking deal reservation.
• Helping customer with unprocessed/pending order payment method failed.
• Answering Cart question issues with groupon booking Tools,shipping status inquiry,product defected or not working wrong items shipped.
• Answering customer queries when Voucher redemption instructions are confusing,trouble finding the groupon once logged in,trouble printing a groupon they are viewing,

French And English Delegate Sales, Research B2B at Spintelligent, Oil and Gas Event Clarion Event (2014-07 – 2016-09)

Selling customers/clientele participation packages to events outside of africa in oil and gas council's wider calendar of events including events in London and paris.

• Supported event planning efforts, securing venues and coordinating logistics for successful gatherings.
• Delivered informative presentations on various topics, fostering greater understanding among attendees.
• Enhanced delegate collaboration by facilitating effective communication and team-building activities.
• Increased networking opportunities with targeted outreach to potential partners and stakeholders.
• Coordinated travel arrangements for delegates, resulting in substantial cost savings for the organization.

Certificate in Cyber Security, Phishing Next Level, Ranso mware, Dangerous File Extensions, Password Management, Social Engineering, Secure Workplace, Secure Business Travel, Secure Home office, Inte rnet, Cloud & Social Media, Behavior in the Event of a Cyber Incident, PCI, Identity & Access Management, Secure Handling of Microsoft Teams – Lufthansa Group Academy (2026-04)

Diploma Certificate in Logistics and Supply Chain Management.

Sourcing: Finding, evaluating and contracting with reliable suppliers.

Financial Flow: Managing payments, invoices and credit terms across suppliers and buyers.

Planning: Deciding whether to make or buy goods, forecasting Demand, and Scheduling production.

Warehousing & Inventory: Managing stock levels and storing goods safely until needed.

Information Flow: Sharing order data, shipment tracking and forecasts back and forth.

Logistics & Transportation: Planning delivery routes and moving products via Road, rail, air or sea.

Material Flow: The physical movement of raw parts, components and finished goods. – Oxbridge Academy (2014-09)

Certificate in Telemarking, Telesales Appointment – IT Business Campus (2010-04)

Certificate in Customer Services, Inbound Outbound, IT Support Tech – Cornway Training (2009-02)

Matric Grade 12 – Castar (2004)

Studies in Macroeconomics, Microeconomics, Statistics, Political economy – Univerty of Marien Ngouambi (2006 – 2025)