Genevieve Berman

Detail-oriented professional with 6+ years of experience in customer-facing, administrative and data management roles. Confident written communicator with a proven track record of handling high volumes of client interactions, maintaining accurate records and working independently to meet targets. Naturally organised, tech-comfortable and highly motivated to deliver excellent service ready to bring these skills to a remote online environment.

Personal Assistant - Jelly Babies Educational Centre

(2020-01)

• Managed all written correspondence on behalf of senior management, producing clear, accurate, professional communications daily.
• Handled simultaneous incoming calls, visitor queries and scheduling requests
• Captured and maintained detailed organisational data across multiple systems, prioritising accuracy and data integrity.
• Documented meeting minutes, prepared reports, and distributed records
• Processed invoices and reconciled financial data.

Receptionist / Manager - One Skin Clinic

• Served as primary point of contact for all client queries, resolving issues, providing product information and delivering a high standard of service.
• Managed high volumes of incoming communication simultaneously, directing queries and recording accurate notes in real time.
• Maintained client databases and records with strict attention to accuracy and accessibility.
• Balanced multiple responsibilities across a busy clinic environment, demonstrating effective time and workload management.

Receptionist - Placecol Aesthetic Skin Clinic

• Captured and maintained comprehensive staff and client records with high accuracy within internal systems.
• Coordinated schedules across a multi-staff team, communicating clearly in writing to ensure smooth daily operations.
• Provided secretarial support including typing, correspondence, and document preparation to a professional standard.
• Supported management with financial reporting and budget monitoring using digital tools.

Matric / NSC