Georgina Makgetha

Experienced Administrative and Operations Support Professional with over 6 years of corporate experience in banking, BPO, collections and telecommunications environments. Strong background in scheduling, coordinating appointments, managing documentation, compiling reports, diary management, and handling high-volume queries. Highly organised, computer literate in MS Office, and skilled in ensuring efficient departmental operations while maintaining compliance and service excellence.

International Customer Service Agent - Redial BPO

(2025-08 - 2025-12)

• Scheduled customer appointments and managed booking systems efficiently.
• Captured and updated client data accurately on CRM systems.
• Resolved technical and scheduling queries, escalating complex matters when required.
• Generated reports and maintained SLA compliance.
• Coordinated follow-ups to ensure same-day resolution of pending matters.

Collection & Customer Care Agent - Newton

(2024-06 - 2024-09)

• Maintained accurate client records and followed up on outstanding accounts.
• Handled high call volumes and prioritised urgent client matters.
• Ensured proper documentation and compliance with operational standards.

Sales Representative - CallForce

(2023-02 - 2023-10)

• Coordinated client bookings and assisted with scheduling processes.
• Maintained database accuracy and pipeline reporting.
• Supported sales team with technician booking assistance.

Debt Collection Agent - Afrishore BPO

(2022-03 - 2022-08)

• Managed account portfolios and ensured accurate documentation.
• Maintained structured electronic filing systems.
• Escalated complex queries and ensured timely resolution.

Debt Collector - SSD Collections

(2020-04 - 2021-05)

• Prepared reports and maintained administrative records.
• Ensured compliance with company procedures and documentation standards.

Indexer & Verification Officer - Nedbank Ltd

(2015-10 - 2019-06)

• Captured and verified documentation in line with governance standards.
• Maintained filing systems (electronic and physical).
• Screened documentation for management and ensured accuracy before submission.
• Compiled reports and met strict turnaround times.

Grade 12 - Hoërskool Die Adelaar (2013)

BCom - Marketing Management - Boston City Campus

BCom - Business Management - CTI Private Institution