Gianna Rizzo

Marketing and Partner Coordinator with 4+ years of experience in digital campaigns, partner relationship management, and brand storytelling. Proven track record of executing email and social media campaigns, managing marketing tools (Mailchimp, Everlytics), and supporting e-commerce integration. Skilled in building trusted partner relationships and delivering high-quality, data-driven content.

Passionate about communications, problem-solving, and delivering results through creativity and structure.

MARKETING AND PARTNER COORDINATOR - FeverTree Finance - Port Elizabeth, South Africa

(2024-08)

• Contribute to the development and execution of integrated marketing campaigns across digital, social, and traditional channels in collaboration with external providers.
• Create and manage content across Facebook, LinkedIn, X (Twitter), and Instagram, ensuring consistent brand presence and partner visibility.
• Maintain and manage an extensive library of marketing artwork and inventory for in-house FeverTree credit products and white-labelled partner solutions, ensuring brand accuracy and launch readiness.
• Oversee the creation and distribution of partner marketing collateral for new launches, supporting consistent rollout across 3,500+ partner locations nationwide.
• Track, analyse, and report on marketing performance metrics to management, providing insights to support campaign optimisation and decision-making on a weekly basis.
• Manage a national portfolio of 3,500+ partners, delivering proactive account support and strengthening long-term partner relationships across varied business sizes.
• Support the end-to-end partner onboarding and system integration process, ensuring smooth activation and reducing time-to-launch across thousands of partner locations nationally.
• Collaborate with Product and Projects teams to test new product features and support partner integrations, including Shopify and WooCommerce, improving partner readiness and adoption and contributing to faster partner go-live timelines.

MARKETING ASSISTANT - FeverTree Finance - Port Elizabeth, South Africa

(2021-11 - 2024-08)

• Assisted marketing manager with managing partner relationships
• Creation of content and manage brand presence across all social media platforms
• Training of new partners and assisting with account management enquiries
• Responsible for distribution of marketing collateral to external partners
• Assisted in the planning, execution, and the tracking of marketing campaigns

CALL CENTRE AGENT - FeverTree Finance - Port Elizabeth, South Africa

(2021-06 - 2021-11)

• Providing friendly and efficient service to customers on inbound and outbound calls and emails
• Handled and resolved customer's complaints and performed administrative duties.
• Documenting and logging customer interactions
• Provided detail information about credit product and services and processing of customer applications

INSTORE BRAND AMBASSADOR - Provantage at Home Media - Port Elizabeth, South Africa

(2016 - 2021)

• Represented various brands through instore activations
• Assisted with generating sales and brand awareness
• Provided reports on instore activations
• Fulfilled an administrative position through telecommunication and recording minutes in meeting

DATA CAPTURER - Political Campaign - Port Elizabeth, South Africa

(2016-06 - 2016-06)

• Accurately compiled and updated information into database from various sources
• Verifying the accuracy of data through cross checking and maintaining records

MASTER OF CEREMONIES - Portia Appolis Dance Studio & Victoria Park High School - Port Elizabeth, South Africa

(2014)

• Hosted annual dance recitals and other events, ensuring smooth coordination and engaging delivery.

BACHELOR OF COMMERCE - MARKETING MANAGEMENT - Nelson Mandela University (2023)

MATRIC CERTIFICATE WITH ADMISSION TO BACHELOR'S DEGREE - Nelson Mandela University (2015)