Gladys Maluleka

I seek challenging opportunities where I can fully use my skills for the success of the organization.

Sales consultant agent at Metropolitan life (2014-08 – 2014-10)

• selling funeral covers, educational plans and investment
• Approving policies and filling case numbers
• capturing the clients details
• sending welcome package

Technical support Agent at Ctrack SA (2016-08 – 2017-09)

• answering calls and e.mails from existing clients
• assistant with polling their tracking devices
• capturing the clients Information on CRM
• Calling clients after service

Customers service (team leader) at DSV road (2021-06 – 2022-10)

• Assistant clients with queries about their delivery
• approving Agents tickets for escalations

MTN 112 customer service at Digicall (2022-11 – 2024-07)

Assisting callers by directing them to the relevant service providers, police, ambulance, fire brigade, sea rescue, traffic police

LIVE CHAT AGENT at Afrizan people intelligence (2024-12 – Present)

Assisting Multichoice customer's with there dstv account, activations and payment allocations. Assisting with applications aswel. through live chat, internet or whatsapp channels

• Debt collection to customers that were left behind with dstv payment

Matric – Phomolong secondary school (2011)

N4 certificate in N4 Marketing management – Ekurhuleni east college (2014)