Heidi Botes

With 15 years of experience as a Sales Manager and 2 years in operations, I bring valuable insights to the retail and telecommunications industries. I am results-driven, motivated by achieving targets, and consistently take on additional tasks to ensure deadlines are met. Leading by example, I prioritize structural excellence and maintain a transparent approach to accountability.

My extensive background spans operations management, sales strategy, customer service, and billing support—making me a dependable, versatile, and adaptable team member. Dedicated to continuous learning and applying creative, strategic solutions to deliver exceptional professional support.

Operational Manager at CELLZONE (2023-12 – Present)

• Multi-Outlet Commercial Governance: Direct all operational, commercial, and sales strategies across 7 high-volume retail locations, ensuring brand consistency, corporate compliance, and maximized regional profitability.
• Performance-Driven Sales Leadership: Design and deploy local marketing initiatives and proactive sales frameworks that consistently push multi-store teams to exceed aggressive revenue targets and regional Key Performance Indicators (KPIs).
• Inventory Control & Internal Auditing: Command regional stock management across all 7 outlets; established rigorous asset tracking and random spot-audits, successfully minimizing shrinkage to protect net profit margins.
• Financial Governance & Account Payments: Oversee regional cash flow, ensuring strict store-level financial compliance, accurate banking allocations, and daily reconciliation of cash, electronic payments, and supplier accounts.
• Workforce Architecture: Recruit, onboard, mentor, and performance-manage a regional team of 25 retail personnel, fostering a highly competitive, high-energy sales culture focused on retention and customer excellence.
• Executive Escalations: Function as the ultimate resolution authority for complex customer, corporate account, and billing disputes, executing rapid fixes to secure customer lifetime value.

Store Manager | SME B2B Sales Consultant at MTN (2017-05 – 2023-12)

• Billing, Accounts & Financial Reconciliations: Handled direct portfolio management for corporate and SME accounts; resolved complex billing discrepancies, executed contract pricing adjustments, and processed high-value account payments.
• Stock & Supply Chain Optimization: Managed high-value cellular device inventory, overseeing stock intake, multi-branch distributions, and product life-cycle transitions to eliminate aging stock risks.
• Team Leadership & Target Attainment: Chaired a retail team of 5–7 consultants, maintaining a flawless execution record by meeting and exceeding quarterly sales quotas with a 100% success rate.
• Financial Analysis: Drafted accurate bank reconciliation statements and evaluated granular store data to build strategic performance briefs for C-level executives.
• HR Compliance: Managed end-to-end store level HR, including conducting formal employee performance reviews and executing structured internal disciplinary hearings.

Bookkeeper & Administrative Controller (Contract) at TOP BLU DVDS | GAMES | SERIES (2016-01 – 2017-05)

• Financial Administration: Managed general bookkeeping, accurately generated bank reconciliation statements, and structured invoicing files.
• Corporate Correspondence: Drafted professional communications for clients, suppliers, and financial vendors while efficiently managing phone inquiries.
• Marketing Collaboration: Partnered with the marketing team to execute promotional campaigns and contributed actionable strategies aligned with business growth.

Store Manager at ALTECH AUTOPAGE (2011-01 – 2016-12)

• Retail & Financial Operations: Directed full-scale branch operations, including contract activations, cellular plans, insurance registrations, and daily financial balancing.
• Team Leadership: Supervised, mentored, and guided a 3-member team to consistently achieve target sales and maintain strict compliance standards.
• Stock & Risk Management: Implemented auditable inventory tracking systems for precise stock alignment and managed rigorous credit vetting and ITC background checks for contract applicants.

Short-term Insurance in Insurance – Moonstone Business School of Excellence (2024-03)

Project Management Certificate in Project Management – Skills Academy (2020-12)

Financial Accounting (Foundation Level) in Accounting – ICB / IQB International Qualifications for Business (2026-06)

Computer Basics in IT – ICB / IQB International Qualifications for Business (2026-06)

Business Literacy (NQF L3-5) in Business – ICB / IQB International Qualifications for Business (2011-07)

Computerised Bookkeeping in Bookkeeping – ICB / IQB International Qualifications for Business (2011-01)

Payroll & Monthly SARS Returns in Payroll – ICB / IQB International Qualifications for Business (2010-11)

Junior Bookkeeping in Bookkeeping – ICB / IQB International Qualifications for Business (2011-07)

National Diploma: Legal Secretary (N6) in Legal Secretarial – Westcol College (2004-12)

National Senior Certificate (N3) in General Education – Westcol College (2001-12)

Financial Statements, Cost & Management Accounting in Accounting – Academic Studies in Progress