Hlengiwe Mbatha

Administrative and customer care professional with over 10 years of experience supporting managers, teams, and clients in fast-paced environments. Strong background in administration, scheduling, correspondence, record management, and coordination. Known for reliability, attention to detail, and clear communication. Experienced working with senior stakeholders, handling confidential information, and managing multiple priorities simultaneously.

Reservation Consultant (Remote) - Emperor Divers - Durban

(2025-04 - 2025-09)

• Manage high volumes of email and online inquiries, responding professionally and promptly
• Create, amend, and cancel bookings while ensuring accuracy of records
• Maintain up-to-date client and reservation databases
• Liaise with internal departments to coordinate special requests
• Resolve client issues and complaints, ensuring positive outcomes
• Prioritize multiple administrative tasks while meeting deadlines

Guest Relations / Administrative Support - Ellerman House - Capetown

(2024-06 - 2025-03)

• Performed front office administration and daily operational support
• Prepared and maintained daily guest lists used across departments
• Managed calendars, reservations, and guest profiles on OPERA system
• Coordinated transport, tours, restaurant, spa, and activity bookings
• Handled phone calls, emails, and WhatsApp correspondence
• Prepared pre-arrival documentation, itineraries, and guest information packs
• Acted as Personal Assistant to the Duty Manager during shifts

Guest Relations / Hostess - Ritz-Carlton Doha – Buddha Bar - Doha

(2023-08 - 2024-05)

• Managed reservation schedules for a high-volume restaurant
• Maintained accurate booking and guest records
• Coordinated closely with management and culinary teams
• Supported planning and administration of seasonal events
• Delivered professional front-of-house communication for VIP guests

Travel Agent / Administrative Coordinator - First Group Resorts - Durban

(2021-11 - 2023-08)

• Managed client correspondence via phone and email
• Prepared quotations, confirmations, and booking documentation
• Captured payments and liaised with accounts department
• Handled complaints, queries, and follow-ups
• Maintained client records and booking systems
• Balanced sales responsibilities with administrative accuracy

Event Coordinator & Administrator - Global Forex Institute - Durban

(2017-06 - 2017-10)

• Coordinated venues, travel, accommodation, and logistics
• Managed executive schedules and travel arrangements
• Processed invoicing, refunds, and client documentation
• Provided on-site administrative support during conferences
• Handled client queries and issue resolution

Lifestyle Assistant / Concierge - Armani Hotel Dubai - Dubai

(2014-11 - 2017-01)

• Provided administrative and coordination support for VIP guests
• Managed bookings, itineraries, and internal communications
• Liaised with multiple departments to ensure seamless service delivery
• Maintained detailed records of guest preferences and requests

Diploma - Hotel Management - ICESA School of Hospitality (2010-01 - 2012-12)

Certificate - Travel & Tourism - Travel & Tourism Government Programme (2013-01 - 2013-12)

Certification - Galileo - Travelport Galileo Programme (2013-06 - 2013-07)

Certificate - Matric - Dundee High School (2006-01 - 2009-12)