Jacqueline Korff

Results-driven Automotive Service Advisor and Software Implementation Consultant with 10+ years of experience delivering exceptional customer service, operational efficiency, and technical solutions. Recognised for improving service processes, ensuring accurate costing and warranty compliance, and driving customer satisfaction in high-pressure environments. Combines strong technical knowledge with excellent communication skills to bridge the gap between clients, technicians, and business systems.

Service Advisor - Mobilis Auto Kempton Park - Kempton Park

(2025-06)

Brands: Tata, JAC, BAIC

• Manage full-service lifecycle from booking to vehicle handover, ensuring a seamless customer experience
• Deliver precise job costing and invoicing, minimising discrepancies and improving financial accuracy
• Build and maintain strong customer relationships through professional communication and trust-based service
• Drive service department revenue through strategic and ethical upselling of maintenance and repairs
• Coordinate closely with workshop technicians and parts departments to optimise workflow and turnaround times
• Maintain high levels of customer satisfaction in a multi-brand, high-volume environment

Installation & Training Consultant - Evolv WMS

(2023-10 - 2025-05)

• Successfully implemented warehouse management systems across multiple client sites
• Reduced onboarding time by delivering structured, user-friendly training programs
• Improved user adoption through hands-on training, guides, and ongoing support
• Identified system gaps and recommended practical improvements to enhance efficiency
• Managed client relationships, ensuring smooth deployments and high satisfaction
• Monitored system usage and proactively resolved issues to minimise downtime

Service Advisor - Eastvaal Ford Witbank - Witbank

(2017-05 - 2020-06)

• Managed end-to-end service process, improving customer satisfaction and retention
• Consistently delivered accurate job costing, reducing billing discrepancies
• Built strong client relationships through clear communication and transparency
• Increased service revenue through ethical upselling of maintenance services
• Coordinated effectively with workshop and parts departments to ensure efficiency

Service Advisor - Audi Centre Bruma - Bruma

(2015-06 - 2016-03)

Service Advisor - Audi Airport - Airport

(2015-04 - 2015-05)

Service Advisor & Costing/Warranty Clerk - Audi Polokwane - Polokwane

(2011-11 - 2013-03)