Jamielee Francis

Ambitious and adaptable professional with 3+ years of experience in customer service, administration, and sales environments. Proven ability to manage high-volume workloads, maintain accurate records, and deliver excellent client experiences. Quick learner with strong computer literacy and CRM system proficiency. Family-oriented, dedicated, and committed to exceeding performance targets.

Cancellations Administrator at African Credit Union (2024-06 – 2025-02)

Reason for leaving: Childbirth

• Process debt review cancellations and completion certifications for clients
• Manage client inquiries via phone and email using CRM, Finwise, and NCR Credit systems
• Maintain accurate records and ensure compliance with NCR regulations
• Assist clients with documentation and application processes

Merchandiser at Meridian (2023-12 – 2024-05)

Reason for leaving: Unfair protocols

• Executed merchandising displays at Woolworths stores according to brand standards
• Provided customer assistance and product information to shoppers
• Maintained stock levels and reported inventory requirements

Outbound Sales Consultant at Ycon (2022-01 – 2023-12)

Reason for leaving: Company closed down.

• Generated leads for debt review and debt mediation services through outbound calling
• Guided clients through application processes from initial contact to submission
• Built and maintained client relationships to ensure high conversion rates
• Consistently met daily and weekly sales targets

Waitress at Ocean Basket (2021-11 – 2021-12)

Reason for leaving: End of Casual contract.

• Greeted and seated customers, provided menus, and explained specials
• Took accurate orders and liaised with kitchen staff to ensure timely service
• Operated cashier system and handled cash/card transactions
• Ensured customer satisfaction and resolved complaints promptly

Temporary Receptionist at PDIT (2021-03 – 2021-09)

Reason for leaving: End of contract.

• Managed front desk operations including call handling and visitor reception
• Maintained filing systems, organized documents by date and progress
• Directed calls to appropriate departments and staff members
• Updated records and provided administrative support to team

Grade 11 – Rocklands High School