Jeffrey Shabangu
Results-driven person with 10+ years experience in customer service
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About
Results-driven person with 10+ years experience in customer service. Skilled at problem-solving, communication, and delivering solutions under pressure. Known for strong work ethic, reliability. Eager to bring my expertise to a growth-focused company.
Experience
Sales Representative - Minty's Wholesaler
(2014-01 - 2016-10)
- Build and maintain relationships with existing and potential customers.
- Identify customer needs and provide solutions through product offerings.
- Process orders, quotes and sales transactions.
- Respond to customer inquiries and resolve issues.
- Meet or exceed sales targets.
Sales Consultant - iStore
(2016-10 - 2023-09)
- Customer sales and service.
- Product and technical knowledge.
- Store operations (merchandising, stock control, maintain visual standards, handling customers data).
- After-sales and relationships (follow up with customers, build relationships, support workshops)
Technician - iStore
(2023-09 - 2025-11)
- Diagnose and repair iOS devices (iPhones, iPads, iMacs and Apple Watches).
- Perform hardware and software troubleshooting.
- Replace screens, batteries, and other components.
- Conduct warranty and non-warranty repairs.
Linkage to Care Officer - DOH
(2026-03 - 2026-04)
- Same-day initiation support.
- Patient navigation and escorting.
- Tracing and re-engagement.
- Bi-directional linkage.
- Data capturing and reporting.
Education
Diploma - Logistics and Supply Chain Management - INTEC Business College (2016)
Certificate - Computer Literacy - Avuxeni Computer Academy (2011)
Senior Certificate - Grade 12 - Masilela Secondary School (2007)
