Jill Andries

I have over years of experience in Customer Service, Sales and Social Media.

I am currently persuing my degree in HR Management. I have a passion for working with people and I can contribute to the company in several ways. Firstly, I am a very fast learner and worker. I will come into the role, fit into the team quickly and work at a very fast pace to ensure you see a positive return in results. Secondly, I work hard to exceed what is expected of me.

Surgo Customer Service Advisor 15 November 2021- 31 March 2023 • Responding to incoming emails • Assist management with escalations (additional assistance requested by agents) • Assist management with Deepdives (thorough checklist to determine customers' experiences of all the relevant processes and services. • Shadowing- introducing new employees (advisors) to email responses and inquiry processes.

Zando Head Office Customer Service and Social Media Advisor 1 April 2015- 8 April 2021 • Manage a high volume of inbound/outbound phone and email contacts • Assisted customers on how to place and track orders • Requesting returns on items • Easily navigate through multiple systems and websites. • Worked across many and numerous social media sites. • Responded to customers posts, complaints, comments and inbox messages

Muizenberg High School

2005-2009

Completed Matric.

MANCOSA University

March 2023- Current

Bachelor of Commerce Human Resource Management