Jo Naidoo
Technical Support Engineer (L2) | Systems Support Specialist
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About
Motivated and Ambitious IT Helpdesk Agent with over 3 years of experience supporting Hardware, Networking, Linux Servers and Pharmacy software environments. Currently pursuing a CompTIA Certifications in Networking + and Linux. I have a strong urge to expand my technical expertise and advance within the IT field. Known for my outgoing and extroverted personality whilst combing it with technical problem solving. My long term goal is to bridge the gap between tech and sales
Experience
Systems Administration: Perform proactive Linux server maintenance and manage 3rd-party software integrations to ensure 99.9% uptime for critical pharmacy environments.
Technical Troubleshooting: Provide expert remote support for a diverse hardware stack, including thermal printers, scanners, tablets, and legacy dumb terminals across Windows and Mac OS.
Client Enablement: Conduct comprehensive on-site and remote training sessions for pharmacy staff, focusing on optimized stock-take procedures and system utilization.
Infrastructure Management: Maintain and troubleshoot 3rd-party advertising terminals and digital signage within retail environments.
Service Operations: Manage high-volume ticket workflows via Jira, utilizing VOIP (Televiva/Omni) and omnichannel platforms (CUE/WhatsApp Business) to provide seamless technical assistance.
