John Hwandi

Results driven Sales Agent dedicated to delivering exceptional customer service. Highly organized, detail-oriented, and attentive to customer needs, with a proven ability to connect customers with the products and services that best meet their requirements.

VODACOM RETENTIONS AGENT at REWARDSCO (2025-01 – Present)

• Cancelation Prevention: Respond to customer requests to cancel or downgrade services, using predefined strategies to retain their business
• Complaint Resolution: Investigate the root cause of customer dissatisfaction—such as price, service issues, or financial difficulty—and offer viable solutions.
• Sales & Up-selling: Identify opportunities to cross-sell or upgrade plans, providing customers with more value while keeping them engaged.
• Data Tracking: Record cancellation reasons and outcomes in CRM platforms to provide actionable insights to the business.
• Maintaining and enhancing customer relationships to ensure ongoing satisfaction and loyalty.

VODACOM RETENTIONS AGENT at IGNITION CX (2024-03 – 2024-12)

• Cancelation Prevention: Respond to customer requests to cancel or downgrade services, using predefined strategies to retain their business
• Complaint Resolution: Investigate the root cause of customer dissatisfaction—such as price, service issues, or financial difficulty—and offer viable solutions.
• Sales & Up-selling: Identify opportunities to cross-sell or upgrade plans, providing customers with more value while keeping them engaged.
• Data Tracking: Record cancellation reasons and outcomes in CRM platforms to provide actionable insights to the business.
• Maintaining and enhancing customer relationships to ensure ongoing satisfaction and loyalty.

SALES AGENT: BROADBAND SOLUTIONS at TELKOM NEW LINES (2022-09 – 2024-02)

• Present, promote and sell products/services using solid arguments to existing and prospective customers.
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.
• Establish, develop and maintain positive business and customer relationships.
• Reach out to customer leads through cold calling
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule

SALES TEAM LEADER: REAL PROMOTIONS at TELKOM FIBRE (2021-04 – 2022-08)

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Demonstrated exemplary customer service by engaging clients on sales system.
• Strengthened performance by applying excellent program and project leadership skills.
• Coached sales teams both collectively and individually to help each employee achieve monthly goals.
• Worked with company recruiters to attract talented individuals for sales positions.
• Trained new associates in successful sales and performance strategies.

Bachelor of Arts in Archaeology – Midlands State University (2017)