Josh Jeeva Naidoo

Highly accomplished operations executive with over 20 years of experience driving efficiency and strategic growth in logistics, warehousing, and retail sectors. Proven ability to devise and implement process improvements, manage cross-functional teams and ensure regulatory compliance. Adept at data analysis for informed decision-making, optimising resource utilization and fostering operational excellence.

Committed to delivering exceptional service delivery and achieving key performance indicators in dynamic operational environments. Expertise as Retail Area Manager, Administration Manager, National Manager for Warehouse and Distribution in the FMCG environment with FIFO Principle knowledge. Extensive experience in multiple business units including National Operations, warehousing, logistics, courier and freight services, production and engineering, supply chain management, and customer call centre operations.

Group Executive National Operations - SA Post Office SOC Ltd - Primrose, East Rand, Gauteng, South Africa

(2022-07 - 2024-04)

Served as a member of the Board of Directors with responsibility for national operations oversight.

• Devised and instituted efficient processes to streamline operations, incorporating workflow automation, process mapping and continuous improvement initiatives across the organisation
• Ensured effective utilisation of resources, including manpower, materials and technology, through strategic budget management and resource planning
• Analysed operational data using various statistical tools and software to identify bottlenecks, inefficiencies and areas for enhancement, enabling data-driven decision-making
• Guaranteed compliance of all operational activities with local and international regulations by maintaining up-to-date knowledge of industry standards and regulatory changes
• Cultivated sustainable relationships with suppliers and vendors to ensure quality and cost-effectiveness, involving contract negotiations, performance evaluations and logistical coordination
• Led operational teams to achieve set targets, fostering an environment of training, mentoring and performance evaluation
• Prepared for and responded to operational interruptions or emergencies by developing contingency plans and coordinating recovery efforts

Area Manager, New Structures, acted as Senior Manager / District Manager – Ekurhuleni District - SA Post Office SOC Ltd - Alberton District Office, Alberton, South Africa

(2019-01 - 2022-06)

Oversaw operations across all retail stores and branches within the Ekurhuleni district.

• Ensured adherence to customer service and operational standards
• Managed inventory levels, monitored sales trends, and identified opportunities for improvement
• Developed and implemented a comprehensive sales and performance monitoring strategy
• Provided workforce planning and HR support to district staff
• Championed operational excellence initiatives throughout the area
• Oversaw compliance and auditing procedures to ensure adherence to regulations
• Maintained brand consistency across all retail outlets
• Supervised and motivated retail and depot staff to uphold high standards of customer service and operational efficiency
• Directed the recruitment, training, and development of all branch and depot personnel
• Monitored sales trends and formulated strategies to maximise revenue
• Executed marketing strategies to promote products and services
• Maintained optimal inventory levels and ensured accurate record-keeping
• Ensured consistent application of store and depot policies and procedures
• Managed disciplinary and grievance matters in accordance with company policy

Area Manager (East Rand and Alberton), Acted as Senior Manager - SA Post Office SOC Ltd - Alberton District Office, Alberton, South Africa

(2017-01 - 2018-12)

Oversaw operations across all retail stores and branches within the designated area.

• Ensured consistent delivery of customer service and operational standards
• Managed inventory levels, analysed sales trends, and identified areas requiring enhancement
• Implemented effective sales and performance monitoring strategies
• Provided essential workforce planning and HR support
• Drove operational excellence across the area of responsibility
• Ensured compliance and conducted regular audits
• Upheld brand consistency across all touchpoints
• Motivated and supervised retail and depot staff to achieve high levels of customer service and operational effectiveness
• Oversaw the recruitment, training, and development programmes for branch and depot personnel
• Tracked sales trends and devised strategies for sales enhancement
• Developed and executed marketing initiatives to promote offerings
• Maintained accurate inventory records and controlled stock levels
• Verified adherence to all store and depot policies and procedures
• Handled disciplinary and grievance procedures

Area Manager (East Rand and Alberton), Acted as Senior Manager - SA Post Office SOC Ltd - Alberton District Office, Alberton, South Africa

(2016-09 - 2016-12)

Directed operations for all retail stores and branches within the specified area.

• Ensured that customer service and operational standards were consistently met
• Maintained optimal inventory levels, monitored sales performance, and pinpointed areas for improvement
• Executed a strategic approach to sales and performance monitoring
• Provided critical workforce planning and HR support
• Fostered operational excellence throughout the area
• Managed compliance and auditing processes
• Preserved brand consistency across all retail environments
• Led and motivated retail and depot staff to deliver exceptional customer service and operational efficiency
• Supervised the recruitment, training, and development of branch and depot staff
• Analysed sales trends and developed proactive strategies for sales growth
• Implemented marketing plans to boost product and service visibility
• Ensured accurate inventory management and meticulous record-keeping
• Verified that all store and depot policies and procedures were strictly followed
• Conducted disciplinary and grievance proceeding

Warehouse and Distribution Manager - T and T Appointments - 4 Wadley Road, Glenwood, Durban, 4000, South Africa

(2008-05 - 2012-04)

Directed all facets of warehouse and distribution operations, encompassing inventory management, staff supervision, and ensuring the efficient and safe storage and dispatch of goods.

• Maintained compliance with company standards and implemented strategies for continuous improvement in warehouse and distribution processes
• Managed inventory control, including stocktaking, reconciliation, and optimisation of stock levels
• Supervised and mentored warehouse and distribution teams, fostering a culture of productivity and safety
• Optimised operational efficiency through workflow analysis and resource allocation
• Ensured adherence to all relevant regulatory compliance and safety standards
• Resolved operational challenges by implementing effective problem-solving techniques
• Produced detailed Daily Operations Reports, Weekly Performance Reports, Monthly Financial and Strategic Reports, and Key Metric Summaries
• Leveraged strong leadership and team management capabilities to drive performance
• Utilised proficiency in Microsoft Office Suite, particularly Excel and Word
• Applied a high degree of accuracy and meticulous attention to detail in all tasks
• Demonstrated excellent communication and interpersonal skills for effective collaboration
• Proactively identified and implemented enhancements to warehouse and distribution operations

Area Manager (Bloemfontein Regional Office) - SA Post Office SOC - Bloemfontein, Free State, South Africa

(2005-01 - 2008-03)

Oversaw operations across all retail stores and branches within the Bloemfontein (Central) region.

• Ensured consistent achievement of customer service and operational standards
• Managed inventory levels, monitored sales trends, and identified key areas for enhancement
• Implemented and refined the sales and performance monitoring strategy
• Provided comprehensive workforce planning and HR support
• Championed the drive for operational excellence within the region
• Managed compliance and auditing procedures to uphold regulatory standards
• Ensured consistent brand representation across all regional outlets
• Supervised and motivated retail and depot staff to maintain high standards of customer service and operational efficiency
• Directed the recruitment, training, and development initiatives for branch and depot personnel
• Analysed sales trends and formulated strategies to maximise sales performance
• Developed and executed marketing strategies to promote products and services effectively
• Maintained accurate inventory levels and ensured rigorous record-keeping
• Verified adherence to all store and depot policies and procedures
• Conducted disciplinary and grievance matters in accordance with established protocols

National Operations and Call Centre Manager in Logistics / Warehousing (Head Office) - Courier and Freight Group (XPS Couriers, Speed Services International) - Isando, South Africa

(2001-09 - 2004-12)

Served as a member of the Executive Committee (EXCO). Directed and optimised all national logistics operations, warehousing, transportation, and call centre activities to ensure efficient and cost-effective service delivery.

• Provided strong leadership, strategic planning, and operational management expertise
• Formulated and executed national operational strategies aligned with company objectives
• Managed daily logistics and warehousing operations, ensuring seamless workflow and timely dispatch
• Oversaw call centre functions, implementing strategies to enhance customer satisfaction and operational efficiency
• Led and developed national operations and call centre teams, fostering a high-performance culture
• Implemented robust performance management systems to track and improve operational metrics
• Managed departmental budgets, ensuring cost control and resource optimisation
• Negotiated and managed vendor contracts, overseeing supplier performance and relationships
• Ensured strict compliance with all relevant regulations and safety standards
• Initiated and drove process improvement projects to enhance operational efficiency and reduce costs
• Developed and presented comprehensive Daily Operations Reports, Weekly Performance Reports, Monthly Financial and Strategic Reports, and Key Metric Summaries
• Managed inventory control and optimisation across national warehouses
• Cultivated strong customer relationships through effective liaison and service delivery

Systems Co-ordinator – in Production & Engineering Division - SA Post Office SOC Ltd - Durmail - Mail and Distribution Centre, Durban, South Africa

(1995-01 - 2001-08)

Administered the Depot Management System (DMS), ensuring its optimal functionality. Collaborated with cross-functional teams, including management, to address production issues and drive continuous improvement on the shop floor.

• Implemented best practices in production processes to enhance efficiency and quality
• Analysed process capabilities to meet customer requirements and optimise production output
• Applied and institutionalised the 5S principles (Sort, Set in order, Shine, Standardise, and Sustain) for workplace organisation and efficiency
• Developed contingency plans within production schedules to mitigate potential challenges
• Liaised with relevant stakeholders to ensure the incorporation of appropriate expertise
• Engineered processes to improve production efficiency and reduce operational costs
• Executed necessary adjustments to production schedules during operational phases
• Ensured strict adherence to all regulatory requirements
• Oversaw accurate recording of statistical data for performance analysis and informed decision-making
• Scheduled staff effectively according to planned production hours and shifts
• Supervised all administrative staff within the production department
• Oversaw the entire production process, ensuring compliance with safety regulations and Standard Operating Procedures (SOPs)
• Developed production plans that met quality, clear floor, and delivery targets
• Optimised production workflows to minimise lost time and idle time on the shop floor
• Managed all teams within the production department, including contracts, leave, overtime, and payroll
• Applied extensive knowledge in planning depots and workflows
• Coordinated management meetings with relevant Area Managers and Regional Managers in KwaZulu-Natal
• Managed server and systems operations for 52 depots and supervised operations in KwaZulu-Natal

Mail Controller Operations - SA Post Office SOC Ltd - 11 Bhaktivendanta Swami Circle, Westcliff, Chatsworth, 4092, South Africa

(1989-06 - 1994-12)

Ensured the safety and security of all mail items handled within the depot.

• Managed all mail delivery staff operating from the depot
• Ensured the opening, closing and security of the entire depot premises
• Conducted vehicle inspections and maintained logbooks and registers
• Ensured strict adherence to Standard Operating Procedures (SOPs) and work methodologies
• Managed time effectively to meet operational demands
• Completed process controls, timesheets, and various reports for management review
• Chaired caucus and management meetings with staff to foster communication and alignment
• Reported misconduct to facilitate effective disciplinary proceedings
• Documented all non-conformances on a daily basis for quality control
• Managed internal and external communications to enhance customer relations
• Ensured delivery standards were consistently maintained
• Contributed to improving customer growth within the industry
• Participated in the planning committee for the establishment of the Regional Mail Centre and Distribution Centre in Durban, focusing on planning and optimisation

Telkom Customer Services Representative - Telkom Customer Services - Telkom Telephone Exchange, 24 Montclair Road, Montclair, Durban, 4001, South Africa

(1982-08 - 1989-05)

• Managed the Distribution and Assignment (DA) office, issuing jobs to technicians
• Performed essential administrative duties to support operations
• Executed responsibilities in the stores department, including ordering and receiving equipment
• Diagnosed and repaired faults on switchboards and telephone apparatus
• Planned and scheduled daily work assignments for technicians
• Facilitated the conversion of Private Automatic Branch Exchange (PABX) systems to Private Branch Exchange (PBX) systems within industries
• Served as a liaison for clients, both internally and externally

Bachelors of Business Administration - Business Administration - MANCOSA (2013 - 2015)

Diploma - Warehouse & Distribution Management - College for Procurement & Supply Chain Management (2019 - 2019)

Diploma - Management Development - College for Executive Education (2006 - 2006)

Diploma - Project Management - College for Executive Education (2005 - 2005)

Diploma - Production Management - Damelin (1995 - 1995)

Diploma - Manager Development - Damelin (1994 - 1994)

Matric Certificate - Glenover High School (1993 - 1995)