Product Manager
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Enthusiastic product manager working for South Africa’s leading e-commerce business - with over a decade of experience specializing in supply chain and logistics business development. Working with agile concepts, contributing to new ideas and concepts in rapidly adapting market conditions and continuously looking at improving the project management delivery cycle. I derive my energy from working and interacting with people and teams.
Document business requirements and translating these into functional requirements for consumption by development teams
Collaborating with business at all levels to collate a set of business requirements to feed into the backlog to solve their needs
Facilitation of the sprint planning process across several development teams
Engaging and collaborating with engineering teams to produce robust technical designs
Project managing multiple cross-functional projects from inception to project rollout - ensuring they are delivered within schedule and scope
Sourcing and recruitment of new business analysts for the product team
Decoupling the supply chain from takealot as a client allowing the takealot group to extend their supply chain and logistics services effortlessly to new clients (Ongoing - 2022)
Designed and implemented a new fulfilment method which allows external sellers and internal staff to request stock removals from any takealot warehouses.. The system provides user interfaces and API’s to capture orders and injects them to the warehouse management system (WMS) for processing - it also provides tracking updates and visibility from the WMS to a range of different frontends. The system processes around 50 000 orders on average per month using this method - this was a manual process before implementation (2021)
Part of a project team that designed a new fulfilment method - drop shipping - allowing the business to expand their marketplace offering with unconstrained growth - customer orders can be picked and packed at the seller therefore bypassing the takealot warehouses thus reducing inhouse capex requirements. Approximately 20 000 customer orders a month are fulfilled via this method. (2020)
Integrated to an automatic sorter in the despatch facility that allows for sorting of up to 14 000 parcels per hour by destination chute therefore decreasing dispatch headcount by 40% and improving sorting efficiency therefore reducing the error rate of sorting
Capacity projects focusing on reducing late orders | built an app which improved dispatch time and decreased congestion during peak | re-architecture projects to allow for UX improvements |implemented a heavy goods charge at checkout | building a new supply channel for white goods | systemic consolidation of parcels
Travelled from SEP 2016 - FEB 2017: Countries visited - Taiwan, Thailand, Indonesia, Vietnam, Laos, Myanmar, Malaysia
Performance review discussions - setting up career goals and objectives, KPI’s and career development plans
Requirements gathering workshops and translating them to business case documentation
Day-to-day management of the SAP EWM SAP system and other homegrown systems
Managing the first line of support, ensuring incidents were resolved timeously
Coordinate and control all UAT and Regression testing as required
Ensuring training was provided to the users before going live
Managed the BI role (Qlikview)
Planned and directed the project lifecycle from inception to completion (collated requirements, quoted parcels of work, managed scope, planned
ABAP resources, coordinated testing, compiled training documentation for the AVI group, managed go-live activities)
Managed diverse projects, ranging from configuration changes (for example 2-Step Picking) to large development changes requiring ABAP resources
Implemented a stock auditing system system which minimized stock losses on the outbound dispatch floor by 92%.
Improved SLA from 68% to 91% on-time resolution
Developed a Health Check scorecard to measure all plants on a monthly basis with regards to systemic health checks. The scorecard assisted the team to identify which plants required further training/assistance/config changes
Winner: Product Availability Award, Radio Frequency and Warehouse Management Solution Implementation
Winner: 2 Annual Awards in the categories, Attitude and Responsibility, respectively [2007 & 2008]
Chosen as Nestlé Ambassador for road shows held at universities to attract talent to the organization
BCOM Honours (Information Systems) UCT - 2005
Project Management Course- SETA NQF 5 (2010)
