Kayleigh Smith

Executive assistant and operations coordinator who keeps busy people and teams organised, on time and a step ahead. I have supported a real estate agent, run the admin and stock for my own small online business, and worked remotely with international clients since 2019, so I am used to managing diaries, inboxes, client communication, invoicing and records without being chased. I give my all to everything I do, I care about getting the details right, and I am a multiple-time top performer who picks up new systems quickly.

Looking for an Executive Assistant or Operations Coordinator role where I can take real work off a busy person or team.

Owner / Admin at Elora (2025 – Present)

• Manage the full day-to-day admin and operations of an online jewellery business, coordinating inventory, pricing, invoicing and client communication as one connected process.
• Handle around 10 customer orders and enquiries a month, from first message to invoice, resolving questions about products, orders and pricing in a timely and professional manner.
• Prepare, issue and track invoices, maintaining accurate financial and payment records.
• Administer product pricing, ensuring information stays accurate, organised and up to date.
• Conduct regular stock takes and place stock orders roughly every 3 months to keep inventory levels on track.
• Maintain organised records of products, stock availability and general business information.
• Prioritise and manage multiple responsibilities independently while consistently meeting deadlines.
• Deliver friendly, professional and timely customer support, resolving queries efficiently.
• Design product images and content in Canva, adding text to jewellery photos to present and promote pieces online.

Virtual Assistant to a Real Estate Agent (2024 – 2025)

• Managed day-to-day communication with clients, responding promptly and professionally via calls, messages and email to keep enquiries moving.
• Contacted at least 10 people every day to find prospective buyers and sellers, generating 1 to 2 new leads a week for the agent.
• Sourced and researched new property listings, then sent out listings, updates and follow-up messages to keep clients engaged and informed.
• Followed up on leads and enquiries to secure viewings and client bookings, helping convert interest into scheduled appointments.
• Coordinated and scheduled property viewings, meetings and appointments, managing a busy and changing diary.
• Provided general administrative support, including diary management, correspondence and administrative tasks for the agent.
• Maintained accurate client and property records, keeping databases and files up to date and easy to reference.
• Liaised between clients, agents and other parties to ensure smooth, timely communication throughout the sales process.

Online ESL Teacher (B2B) at Pagoda Talkool (Pagoda SCS Inc.) (2020 – Present)

• Teach English exclusively to business professionals on a B2B platform, adapting lessons to professional and workplace English and building strong client relationships.
• Deliver 20 to 30 back-to-back live classes a day, mainly by phone, on a strict schedule, joining each new session within 30 seconds to maintain a seamless, high-volume timetable.
• Complete accurate written feedback and lesson documentation between sessions, working to tight turnaround windows without delaying the next call.
• Balance real-time verbal delivery, textbook content and client communication simultaneously, adapting quickly under time pressure.
• Manage multiple bookings and client information accurately across a high-volume daily schedule, using online systems to coordinate sessions and records.
• Maintain consistent accuracy and professionalism under sustained time pressure, working independently with minimal supervision.

Online ESL Teacher at DaDa ABC (2019 – 2019)

• Delivered one-on-one live video classes to international students across multiple time zones, managing scheduling and technology independently.
• Prepared personalised written feedback and maintained accurate client records after each session.

Teacher at Weybridge Academy

• Planned and organised lesson content and schedules for Grade 9 to 10 classes across multiple subjects, coordinating timing to meet curriculum deadlines.
• Prepared assessments and maintained accurate class documentation and records.

Diploma in Leadership & Management – Udemy (2025-01 – 2025-01)

Diploma in Artificial Intelligence – UniAthena (2025-02 – 2025-02)

Matric – Weybridge Academy (2018 – 2018)