Keamogetswe Meso
Customer service and IT support
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About
Motivated and enthusiastic individual with hands-on retail experience and exposure to customer service through learnerships in both call centre and IT support environments. Holds a Technical Support Level 4 qualification and is eager to grow in customer-facing, administrative, or support roles. Known for reliability, willingness to learn, and strong communication skills. Confident in adapting to new challenges and building strong relationships with customers and colleagues alike.
Experience
Call Centre Agent at Super Group (2023 – 2023)
Customer service call handling and support
- Gained exposure to customer service call handling
- Trained on communication, systems, and basic customer queries
- Developed teamwork and multitasking skills in a contact centre environment
IT Support at Foster Melliar (Recruitment & Technical Support) (2020 – 2022)
Technical support and recruitment administration
- Assisted with basic technical support issues
- Supported recruitment admin and data capturing
- Gained knowledge in troubleshooting and software usage
- Developed remote support and organisational skills
Retail Assistant / Cashier at Dischem (2017 – 2019)
Point of sale assistance and customer service
- Assisted customers at point of sale and processed payments
- Handled returns, stock enquiries, and product exchanges
- Maintained cleanliness and product displays
- Delivered excellent in-store customer service
Education
Grade 12 – Riveale High School (2015)
Technical and Systems Support – Level 4 in Technical Support
