Keiron Rees

I am a results-driven and highly adaptable individual with a proven track record in face-to-face customer service, retail operations, and leadership. Equipped with a strong background as a Manager on Duty, possessing an advanced ability to lead teams, handle high-volume customer inquiries, and resolve complex complaints under pressure while maintaining a welcoming, professional environment. I bring an exceptional level of attention to detail to facility management, team management, inventory management, customer service, and data accuracy.

Holding a BA in Psychology and Criminology, I can use my emotional intelligence to understand individuals and their behaviours.

Manager on Duty (MOD)/Receptionist - Planet Fitness – Olympus/Queenswood - Pretoria, Gauteng

(2024-01 - 2026-01)

As a MOD, I acted as the primary leader on shift by supervising employees and daily operations of the facility, ensuring there is a professional and welcoming environment, and dealing with inquiries/concerns or complaints.

• Handled front desk duties such as greeting members/visitors in a friendly, professional manner and managing access control.
• Provided accurate information about club facilities, processing new memberships/renewals/cancellations in accordance with company policy.
• Handled card transactions/EFT's and assisted with basic office duties such as filing, e-mailing, and phone correspondence.

Data Processor - Highveld Mushrooms / Medallion Mushrooms - Cape Town

(2024-01 - 2024-12)

Processed, organized, and stored large data sets with high accuracy and assisted with filing, recordkeeping, and document management related to data sources.

• Handle sensitive information responsibly in accordance with POPIA and company policies.
• Assisted with compiling statistics or analytics required for business decisions.
• Reviewed data for errors, inconsistencies, or missing information, and corrected or escalated where necessary.
• Selected to work at the Cape Town branch due to exemplary performance.

Digital PR Writer - Searchant

(2026-03)

• Actively applying SEO practices and data-driven AI trends/predictions.
• Training to develop campaigns for clients to publish articles on their businesses.

Event Promoter - Independent

(2022-01 - 2024-12)

This position was not contractual and was merely something I was interested in doing.

• Leveraged social media platforms to promote large-scale events such as Slushy and Confessions.za
• Developed targeted strategies that built strong engagement with audiences, driving ticket sales and brand awareness.
• Represented the event or venue positively and professionally.

National Senior Certificate - Tyger Valley College (2018-12)

BA - Psychology & Criminology - University of Pretoria (2021-01 - 2023-12)

Higher Certificate - Fitness & Personal Training - ETA College (2019-01 - 2019-12)