Keiron Rees

Manager on Duty / Receptionist with expertise in customer service, retail operations, and leadership

Pretoria, City of Tshwane Metropolitan MunicipalityMember since August 27, 2024

Brand positioningAnalytical thinkingProblem solvingObjection handlingSocial Media MarketingConflict resolutionRelationship buildingCustomer Relationship Management (CRM)CommunicationActive ListeningPoint of Sale Systems (POS)Inventory managementLeadershipFacility ManagementGoogle WorkspaceData EntryAI Task Optimization/PromptingMicrosoft OfficeOrganizationStrong verbal/written communicationAttention to detailSEO practices

About

I am a results-driven and highly adaptable individual with a proven track record in face-to-face customer service, retail operations, and leadership. Equipped with a strong background as a Manager on Duty, possessing an advanced ability to lead teams, handle high-volume customer inquiries, and resolve complex complaints under pressure while maintaining a welcoming, professional environment. I bring an exceptional level of attention to detail to facility management, team management, inventory management, customer service, and data accuracy.

Holding a BA in Psychology and Criminology, I can use my emotional intelligence to understand individuals and their behaviours.

Experience

Manager on Duty (MOD)/Receptionist - Planet Fitness – Olympus/Queenswood - Pretoria, Gauteng

(2024-01 - 2026-01)

As a MOD, I acted as the primary leader on shift by supervising employees and daily operations of the facility, ensuring there is a professional and welcoming environment, and dealing with inquiries/concerns or complaints.

Handled front desk duties such as greeting members/visitors in a friendly, professional manner and managing access control.
Provided accurate information about club facilities, processing new memberships/renewals/cancellations in accordance with company policy.
Handled card transactions/EFT's and assisted with basic office duties such as filing, e-mailing, and phone correspondence.

Data Processor - Highveld Mushrooms / Medallion Mushrooms - Cape Town

(2024-01 - 2024-12)

Processed, organized, and stored large data sets with high accuracy and assisted with filing, recordkeeping, and document management related to data sources.

Handle sensitive information responsibly in accordance with POPIA and company policies.
Assisted with compiling statistics or analytics required for business decisions.
Reviewed data for errors, inconsistencies, or missing information, and corrected or escalated where necessary.
Selected to work at the Cape Town branch due to exemplary performance.

Digital PR Writer - Searchant

(2026-03)

Actively applying SEO practices and data-driven AI trends/predictions.
Training to develop campaigns for clients to publish articles on their businesses.

Event Promoter - Independent

(2022-01 - 2024-12)

This position was not contractual and was merely something I was interested in doing.

Leveraged social media platforms to promote large-scale events such as Slushy and Confessions.za
Developed targeted strategies that built strong engagement with audiences, driving ticket sales and brand awareness.
Represented the event or venue positively and professionally.