Keletso Pooe

Administrative and operations professional with a University of the Free State short-course certificate in Basic Principles of Labour Law and hands-on supervisory experience. Familiar with staff support, attendance and shift coordination, workplace procedures, record-keeping, customer queries and day-to-day operations. Seeking an entry-level HR administration, HR/IR support, recruitment administration or employee-records role where strong organisation, communication and practical people-management experience can contribute.

Restaurant Manager at RocoMamas

Managed daily restaurant operations and coordinated staff duties. Supported shift allocation, attendance and employee performance. Maintained customer-service standards and handled complaints professionally. Assisted with cash handling, stock monitoring, operational records and compliance with company procedures, food safety and hygiene standards. Trained and supported team members and communicated operational issues to senior management.

Shop Supervisor at Haze Lounge Preller

Supported daily shop operations, staff coordination, customer service and administrative and operational responsibilities.

Barber Assistant / Administrative Support at Alpha Mane Hair Shop (2021-12 – 2022-08)

Progressed from Junior Barber to Junior Manager. Supported staff and customers, assisted with administration and day-to-day operations, and used communication and people skills to help the shop run smoothly.

Shop Assistant / Cashier / Floor Waiter at CRC Church Coffee Shop (2017-05 – 2018-03)

Served customers, assisted with sales and cashier duties, maintained cleanliness and supported daily coffee-shop operations.

Short-course certificate in Basic Principles of Labour Law – University of the Free State (UFS) (2026-01)

Matric – Martie Du Plessis High School (2021)