Meeter Greeter - ACCESS BANK
(2018-01 - 2019-12)
- Mainting updated knowledge of assets specific to the company's needs.
- Greet guests and confirm reservations
- Provide excellent customer service and attention to detail
- Maintain positive ongoing relationships
- Maintain high ethical standards and professionalism
- Multitask and prioritize as necessary to meet customer needs
- Represent the company with integrity and dedication
Customer Service/Sales and Services - ACCESS BANK
(2020-01 - 2022-12)
- Listening to customers' concerns and handling complaints and returns
- Giving detailed explanations of services and products
- Working with a sales team to create better methods to address customer complaints
- Reviewing customer accounts and transactions while resolving issues
- Communicating with customers in-person, through e-mail or chat over the phone or on social media
- Receiving orders, calculating charges and processing payments
- Monitoring customer satisfaction levels
- Referring customers to superiors when necessary
Branch Operations Officer - ACCESS BANKS
(2021-01 - 2021-12)
- Accounts Opening
- Support the process for account opening and validation in systems as effective as possible. Making sure documents submitted by front officers are accurate and valid. Take action to follow up in case provided documents are not complete.
- Upload the specimen signature form, signed by proper discretionary holder(s) on timely manner
- Contribute to efficient delivery of customer requests, including, issuance of cheques book, cheque activation, and bank confirmation (i.e., scheduled account statement printing…), etc.
- Assist DBM/BM on other operational tasks as assigned by BM/DBMCS
- Monthly/weekly reconciliation of funds transfer
- Maintain a proper control of sales kits and stock for passbook, FD certificate, blank cheques book, brochures, etc., take action to report and request for the new stock as necessary
Customer Service Representative - JB SPORTS
(2011-03-08 - 2011-03-08)
- Serving customers
- Daily reconciliation of debtor's accounts
- Chase overdue invoices by telephone, emails and letter within agreed timescale
- Meet cash and debtors day targets set by the firm
- Maintain accurate records of all chasing activity
- Regular making contact with customers to insure all relevant debts are managed as necessary
- Provide accurate advice on billing queries
- send out monthly client statements/letters as may be agreed from time to time
- Setting up the terms and conditions of the receivable and payable balances
- checking on customer's credit situation
- Deciding on whether or not to offer the credit
- Regular view for the company's debts recovery procedures
Receptionist - JB SPORTS
(2012-09 - 2014-12)
- Providing secretarial, clerical and administrative support in order to ensure that the services are provided in an effective and efficient manner.
- Responsible for providing office and clerical service and reporting to the Human Resource Manager.
- Receive, direct and relay telephone messages and the fax messages.
- Open and date stamp all general correspondence.
- Assist in planning and preparation of meetings and conference telephone calls.
- Assists in preparations for office meetings
- Provide word-processing and secretarial.
- Perform clerical duties in order to maintain office administration.
- Perform other related duties as required etc.
Executive Human Resource Officer - JB SPORTS
(2014-01 - 2016-12)
- Provide clerical and administrative support to Human Resource department.
- Assist in recruitment-prepare appointment letters
- Prepare confirmation letters
- Monitor the attendance register and report on the problem arears
- Assist in the preparation of terminal benefits
- Monitoring and entering overtime calculations.
- Leaves administration _All 30 JB Sports branches
- Process documentation-send the necessary documents to the branches for licence renewals, send necessary documents to other stake holders as per their requests.
- Maintain personnel records ensuring timely and accurate records.
- Assist in payroll preparation by providing relevant data (absences, bonus, and leaves etc)
- Uniform allocation.
- Travel and accommodation logistics-Hotel bookings etc.
- Company Policy implementation.
