Kerry Hawker

Customer Service professional with over 20 years of experience in the printing industry, specialising in campaign execution, key account management and client satisfaction. Skilled in delivering tailored print solutions, managing end-to-end projects and maintaining strong client relationships. Known for attention to detail, problem-solving and thriving in fast-paced, results-driven environments.

Currently participating in a part-time, voluntary 12-month non-profit initiative with Citizen Leader Lab, partnering with school principals to support leadership development and improve education in under-resourced South African communities. Outside of work, I enjoy trail running, yoga, dog walking and spending quality time with my husband, two young sons, family and friends.

Owner / Print Broker - GreenTiger

(2019-01)

• Manage end-to-end print projects from concept to delivery, ensuring quality, budget adherence and timely execution
• Act as the primary point of contact for clients, providing strategic advice and building strong, long-term relationships
• Source, negotiate and coordinate with a network of suppliers to deliver optimal project outcomes
• Prepare detailed quotations, identifying cost efficiencies while maintaining high production standards
• Offer expert recommendations on print formats, materials and finishing techniques
• Oversee quality assurance processes, including proofing and final inspections
• Resolve production challenges quickly to ensure client satisfaction and deadline compliance
• Promote sustainable printing practices and ensure industry-standard compliance
• Drive business growth through excellent service, client retention and cross-selling opportunities

National Account Manager – SPAR - Hirt & Carter

(2002-01 - 2018-12)

• Managed the SPAR account nationally, overseeing customised print and marketing solutions across all regions
• Worked closely with SPAR's marketing and procurement teams to streamline retail campaigns and logistics
• Strengthened client relationships and supported business growth through strategic account management

Production Controller - Hirt & Carter

(2002-01 - 2018-12)

• Coordinated print jobs by managing schedules, liaising between sales and production teams and ensuring quality and deadlines were met

Estimator - Hirt & Carter

(2002-01 - 2018-12)

• Analysed project specifications and prepared accurate quotations for complex print jobs
• Collaborated with production and procurement teams to ensure feasibility and profitability
• Maintained up-to-date knowledge of materials and market trends to deliver competitive pricing

BCOM - Marketing Management & Economics - University of South Africa (UNISA)