Khanyisani Phungula

I am a business leader and entrepreneur with over 15 years of leadership experience across the banking and manufacturing sectors. With a strong foundation in Human Resources, I combine commercial insight with expertise in people strategy, organisational development, and operational excellence to drive business growth. My experience has enabled me to lead diverse teams, build strong stakeholder relationships, and deliver practical, people-focused solutions that create sustainable business success.

Director and Head of Operations at Zendalo Guesthouse & Events Centre (2013-01 – 2025-12)

• Management of all business finances
• Oversee and manage all activities to ensure guests and customers are satisfied.
• Organize and coordinate people and operations.
• Conduct property inspection and sort out any issues of concern.
• Manage and motivate a team of 12 employees to achieve the best performance levels of everyone.
• Hire qualified personnel when needed by assessing, screening and interviewing candidates.
• Supervise and oversee staff members.
• Develop and communicate policies and standard operating procedures.
• Train staff on customer service.
• Ensure that staff follow the set rules and policies.
• Establish standards for customer service.
• Monitor employees working and attendance schedules including paid time off, breaks and overtime.
• Responsible for the drafting of employment contracts for new recruits and temps.
• Execute employee retention programs.
• Resolve job related issues and staff queries on day-to-day basis.
• Attending to CCMA cases.
• Check supplies and equipment quantity and quality.
• Manage budgets and approve expenditure.
• Ensure adherence to relevant legal, health and safety regulations and guidelines.
• Keep and update relevant documents and records.
• Double check the payroll variance report before payments are released.
• Create reports.
• Keep track of inventory and ensure cleanliness.
• Monitor records of incoming and outgoing guests.
• Oversee the processing and querying of invoices.
• Sign off all menu options with the Chef.
• Management of corporate and general functions.
• Meeting with potential clients.
• Ensure efficient running of all activities within the Group.
• Facilitate purchasing of stock and administration.

Human Resources Manager at Standard Bank (2006-02 – 2013-10)

• Responsible for supporting and enabling employee lifecycle events:
• Recruitment & Selection, Assessments
• Facilitating employee performance assessment and rewards
• Implementing Training Programmes
• Running Development Programmes (Transformation, Learnerships, Investors In People and Wellness/HIV)
• Disciplinary actions, Industrial relations advice
• Documentation and consultation for disciplinary action
• Representing Standard Bank at CCMA (Conciliation and Arbitration)
• Team Leader for the Appraisals Process in the Province
• Budgets and Managing a Cost Centre
• Work closely with Provincial HR Head to ensure the effective utilization of HR products and services by Business Units, delivering HR related communications to BU staff and line management.
• Using group framework and tools, identify the future organizational capability requirements for the business and identify skills gap
• Co-ordinating Succession Plan (Career Management Committee, Talent Matrix & Talent Retention)
• Advise line with regards to Poor Performance Management Issues.
• Manage orientation and induction process (Blue Genes)
• Co-ordinating transformation and employment equity initiatives within the Bank in the province
• Coordinating training and Development of new and existing staff
• Drive and implement Change Management for companywide projects and interventions
• Manage HR Projects for the Province
• Monthly branch visits and curtesy calls to the branches
• Provide Leadership, support and direction to the HR Team

Benefits Administrator/ Payroll Specialist at Umgeni Water (2005-07 – 2006-01)

• Preparation of payroll and its exceptions e.g. overtime calculations, tax calculations for terminated employees, capturing of new employees and handle all queries that arise from employees
• Monthly payments and Manual payments
• Cheque requisitions and third party payments e.g. union fees, debt collector (garnishee orders), micro loans, etc.
• Calculate payment of incentive bonuses and December bonuses
• Processing and handling of welfare issues: pension or provident funds, deaths, retirements and disabilities
• Processing loans, education assistance, bursaries and leave
• Processing medical aid, car allowances and housing schemes
• Helping in any HR related issues e.g. updating HR standard forms.

Human Resources Administrator at Aberdare Cables (2002-04 – 2005-07)

• Advertising, short-listing and recruitment of staff
• Handling regret letters and conducting exit interviews
• Updating monthly report (absenteeism, disciplinary and monthly reports)
• Presenting all the reports at the monthly meetings
• Handling disciplinary and grievance procedures
• Processing loans and leave
• Processing and handling of welfare issues
• Updating performance management reports
• Running payroll and monthly payments
• Drawing business plans
• Running community projects
• Translation of documents
• Interpreting during meetings and functions
• Minutes taking

Recruitment Consultant at TCS Personnel (2000-12 – 2002-03)

• Facilitating the recruitment and selection of staff for various clients as well as managing a group of temp staff based at different client premises.
• Sourcing the right candidates.
• Identifying each client's individual human resources requirements and supply them.
• Placing adverts for job specifications.
• Interviewing candidates.
• Shortlisting and presenting CV's to clients.
• Following up with clients regarding placements made.
• Carrying out response handling for clients.
• Making courtesy calls to clients in order to build and retain relationships.

HR Administration Clerk (In-service Training) at Greys Hospital (2000-06 – 2000-11)

• Recruitment, selection and appointment process
• Capture of leave
• Handling of disciplinary and grievance procedures
• Processing of quarterly reports
• Deductions
• Handling of loans
• Processing of Injury on Duty applications

B.Tech in Human Resources Development – Technikon of South Africa / UNISA (2007-12)

B.Tech in Human Resources Management – Technikon of South Africa / UNISA (2005-12)

Diploma in Human Resource Management – Natal Technikon (2000-12)

Matric (Exemption) (1996-01)