Khensani Muiambo

Dedicated and customer-focused aviation professional with experience as a Customer Service Check-In Agent at OR Tambo International Airport. Passionate about delivering exceptional customer experiences while ensuring safety, efficiency, and professionalism. Skilled in passenger handling, conflict resolution, travel documentation, and working in high-pressure environments. Fluent in four languages and committed to representing an airline with integrity, confidence, and excellence.

Customer Service Check-In Agent - Memphis Aviation – OR Tambo International Airport - Johannesburg, South Africa

(2024-06)

• Check in passengers: verifying travel documents, issuing boarding passes, and handling luggage.
• Provide information: answering passenger queries about flights, baggage, and airport procedures.
• Resolve issues: handling flight disruptions, upgrades, or special requests.
• Ensure security: screening passengers and luggage according to airport regulations.
• Manage queues: efficiently processing passengers while minimizing wait times.
• Address customer service enquiries quickly and accurately.
• Handle complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
• Maintain up-to-date knowledge of company products, services, and policies to provide accurate information to customers.

General Travel - EPT Aviation / Global Training College (2022-01 - 2022-12)

National Senior Certificate (Grade 12) - Hoërskool Voortrekker (2016-01 - 2021-01)