Kim Beck

Highly skilled Admin, Logistics & Scheduling Manager with 20+ years experience + Certified Caregiver (Consultus Cares UK, 2020-2023) + 150-Hour TEFL. Expert in coordinating 50+ staff/clients, maintaining 90%+ retention and 95%+ fill ratio, and managing R4M-R5M annual turnover operations. Excel, CRM, and caregiver scheduling workflows.

Owner / Operations & Scheduling Manager at Waxit Franchise (2024-02 – 2026-07)

• Managed full admin, logistics, scheduling, inventory and payroll for 4 staff, maintaining 100% shift coverage
• Created Excel/Sheets booking and roster system reducing admin time 25%; handled client scheduling, follow-ups, and complaints
• Oversaw supplier liaison, financial reporting, and client services; sold franchise due to relocation to Sunningdale

Certified Caregiver / Private Scheduling Consultant at Consultus Cares UK & Private Clients (2020-09 – 2023-08)

• Managed pre-booked roster, sustained 90% retention ratio over 12 months with 2+ regular clients monthly
• Developed personalized care for Aphasia/Stroke clients, improving communication comfort via non-verbal techniques
• Coordinated care schedules, family liaison, and documentation
• Built long-term trust rotating consistently with regular clients over 3 years — reliability critical for remote scheduling

Partner / Director at Sorbet Dry Bar (2017-09 – 2020-08)

• Scaled to R5M annual turnover in 2 years; managed 20 employees, rostering, training, payroll, and client services
• Achieved 80:20 service-to-retail ratio, 35% YoY revenue growth, 15% improvement in retention
• Awarded Top Emerging Dry Bar 2018 + Sorbet Group Operational Excellence 2019

General Manager / Member at Eye Africa Corporate Services (2006-01 – 2020-03)

• Managed financial operations R4M+ turnover, 15% YoY growth; primary liaison for Dell, Dimension Data, Microsoft, Oracle
• Directed HR, recruitment, payroll, performance appraisals; reduced staff turnover; coordinated corporate event logistics and contracts

Account Manager at Bytes Technology Network, Altron Group

• Exceeded sales GP targets; account planning, pricing/quotation, 40% increase in conversion rate

Medium Enterprise Account Manager at Microsoft South Africa

• Exceeded annual sales targets; 20% increase in client conversion via CRM-driven scheduling and follow-up

HR Manager CEMEA at Lotus/IBM South Africa

• Managed 130 employees across Central Europe, Middle East, Africa; implemented EMEA programs, Promoted from Executive assistant to Country Manager.

150 Hour International TEFL Course (2026-05)