Kurt Arens
Data Analyst in inbound service center
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About
In a professional capacity, I currently work as a Data Analyst in an inbound service center. In this position, my knowledge as relates to technical support, client care services and quality assurance has grown significantly. However, I would like to expand on these skills in a new role. I bring along with me the necessary skills and qualities that will allow me to not only grow, but also prove to be an asset to your team.
Experience
IT Service Desk Analyst - Merchants CX
(2023-11)
CX course Quality and training
- First-line technical support
- Password reset and Unlocks
- Initial troubleshooting
- Logging tickets
Lead Warmer - MiWay
(2023-01 - 2023-11)
- Executive underwriting
- Outbound calls
- Quotations
- Data capturing
Team Leader - Market SA
(2022-09 - 2022-12)
- Campaigns: ABSA Cross Sell
- ABSA Rewards
Call Center Agent - Market SA
(2022-03 - 2022-09)
- Inbound/outbound calls
- Credit limit increase
- Credit card upgrades
- Private banking limit increase
- Debit orders setup
Education
National Senior Certificate - Eldomaine High School (2021)
M.E.G.A
