Customer Support and Administrative Professional with over 8 years of experience.
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Customer Support and Administrative Professional with over 8 years of experience across banking, retail management, project coordination, administration, and freelance client services. Skilled in customer relationship management, administrative support, documentation, problem-solving, and communication. Experienced in managing multiple priorities, maintaining accurate records, coordinating projects, and delivering exceptional customer experiences in both in-person and remote environments.
Proficient in Microsoft Office, Google Workspace and virtual collaboration tools
Cost Controller | Pravex Holdings 2025 - Present
Manage, monitor and optimize project costs across company core activities. Streamlining administrative processes for report compilation and successful data management.
Free lance Graphic Designer | Remote 2024 - Present
Managed a small business providing graphic design, embroidery, branding and custom apparel printing services. Served as the primary point of contact for customer inquiries, quotations, order processing and after sales support. Coordinated multiple projects simultaneously while ensuring deadlines and quality standards are met.
Retail Store Manager | Absolute Pets, Johannesburg- 2018 - 2024
2018 - 2021 Sales Consultant
Successfully managed email, SMS, telephonic and walk-in customer interactions resulting in customer satisfaction and pleasant customer experiences. Resolved preliminary customer complaints and escalated only when neccesary. Adapted to newly introduced systems and products by maximizing on given resources such as training and personal research in order to improve personal performance.
2021 - 2024 Store Manager
Developed and implemented strategies to improve customer service and overall customer experience to retain and grow customer base. Resolved complex customer complaints by providing relevant solutions which resulted in customer retention. Organized regular training for staff ensuring proficiency in company systems, product knowledge, customer service and the proper following of company policies.
Compiled weekly and monthly reports to guide strategic decision making to better optimize daily operations and ensure revenue growth. Streamlined administrative processes including filing, data management and data capturing to maintain an organized access and flow of information. Utilized digital ticketing systems to delegate and complete daily tasks.
Freelance Event Coordinator Assistant | Apollo Solar Technology -2015
Assisted in managing event logistics from planning to execution. Coordinated with and secured suppliers and vendors ensuring smooth coordination and client satisfaction. Managed on-the-day event logistics, proactively anticipating and addressing potential issues and ensuring seamless execution of flow of event.
Sales Receptionist| Standard Bank, Johannesburg -2013
Maintained a welcoming and organised reception area, enhancing the customer experience. Provided administrative support to the sales department by scheduling meetings, managing calendars, and booking appointments for Financial Advisors, Business Bankers, and Private Bankers. Proactively identified sales opportunities and relayed them to relevant sales consultants, contributing to business development and growth
Fashion design and business management: 2014 - 2016 (Diploma pending)
