Lamla Tsili

Receptionist - Falcon Staffing Consultant

(2011-11 - 2012-07)

Clients Relations Consultant - Old Mutual Finance

(2012-11 - 2013-07)

Client Relations Consultant Duties

• Operating the switchboard by answering incoming and outgoing calls.
• Ensuring that clients are referred and promptly correctly.
• Taking down messages.
• Supply basic information to clients regarding the department's services.
• Updating the internal telephone directory
• Responsible for fault reporting on the telephone system and liaising with service providers in this regards.
• Doing photocopies, faxing, and receiving visitors.
• Doing Branch audits and ordering stationery

Client Service Officer - Old Mutual Finance

(2013-07 - 2022-08)

• Money lending, credit controller, debt collector, Marketing.
• Processing insurance claims and cancelling of policies.
• Manage the help desk at the first port of entry within the Registration Services.
• Render services to all the Clients who visit the Old Mutual branch.
• Resolve all complaints received from Clients.

Owner - Eating with Lamla

(2022-08)

• Stock taking
• Cashier
• Admin

Grade 12 - Xhosa, English, Economics, Business Economics, Accounting, Mathematics - Nathaniel Nyaluza High School (2007)

Call Center Communications - Ten 2 Free Call Center

Food and Beverages - Going Places