Xoliswa Nenzhelele

Detail-oriented administrative professional with a Diploma in Fine Art and experience in tender administration, administration support, customer service and and digital adoption while assisting in client liaison support within Standard Bank. Skilled in managing client requests, resolving queries within set turnaround times, maintaining accurate records, and ensuring efficient service delivery. Successfully contributed to a Sibanye Stillwater tender that was awarded to the company.

Seeking to transition into an administrative role where I can apply my strong organisational skills, attention to detail, and customer service experience to support effective business operations.

Standard Bank Digital Banking Consultant - Tradeway Promotions (Standard Bank Jabulani Mall) - Soweto, Gauteng

(2024-09 - 2025-06)

• Promote mobile app downloads, registration, and active usage
• Educate customers on digital banking features
• Consistently met targets contributing to Top 10 Gauteng branch ranking
• Assisted with managed customer queues and directed clients to relevant departments
• Developed working knowledge of internal banking systems
• Assisted with ATM enquiries

Tender Administrator - Malcom B Mlaza Business Initiative (Pty Ltd) - Johannesburg, South Africa

(2023-11 - 2024-12)

• Prepare and submit tender documents, ensuring accuracy and timeliness.
• Research and identify relevant tender opportunities, and represent the company at briefings.
• Manage tender records, track deadlines, and ensure compliance with legal and client requirements.
• Successfully prepared and submitted a Sibanye-Stillwater "Supply & Delivery" tender, which was awarded to the company

Customer Service Consultant - Sky Achievers Direct Marketing - Johannesburg, South Africa

(2023-04 - 2023-10)

• Respond to customer inquiries promptly and professionally, identifying needs and providing solutions.
• Troubleshoot and resolve product or service issues, collaborating with internal teams when needed.
• Stay knowledgeable about products and services, offering recommendations and demos, and drive process improvements to boost customer satisfaction.
• Meet performance targets for response time, resolution time, and customer satisfaction.

Administrative Assistance - Matsimbi Holdings Gate & Burglar Proofing - Johannesburg, South Africa

(2018-11 - 2020-02)

• Coordinate and organize admin tasks like scheduling, meetings, and travel.
• Manage documents, logs, and reports, and ensure compliance with regulations.
• Liaise between teams and stakeholders, and support onboarding and training.
• Oversee supplies, maintenance, and supplier coordination.

Diploma - Fine Art - Vaal University of Technology (2020 - 2023)

National Senior Certificate - Vuwani Secondary School (2014 - 2018)