Lebo Mokoena

Dynamic retail professional experienced in managing sales operations and leading teams within a busy retail environment. Adept at driving sales growth through effective stock management, customer engagement, and team development. Skilled in resolving customer issues and supporting strategic initiatives to enhance store performance and market competitiveness.

Sales Person (Second In Charge) at Sleepmasters (2024-10 – Present)

• Assist the Store Manager in overseeing daily sales operations and achieving monthly targets in a fast-paced retail environment in Boksburg
• Lead and motivated a team of sales assistants to ensure excellent customer service and maximise sales performance
• Manage stock levels and ensure accurate merchandising to maintain attractive product displays and optimise inventory control
• Handle customer queries and resolve complaints efficiently, enhancing customer satisfaction and loyalty
• Support the implementation of promotional campaigns and sales strategies to drive business growth
• Prepare weekly sales reports and contribute to strategic planning meetings to improve store profitability and market presence
• Monitor competitor activities and customer preferences to inform stocking decisions and promotional efforts, increasing local market share
• Traine new sales staff on company policies, customer service techniques, and product knowledge to swiftly enhance team competency
• Collaborated with suppliers to negotiate terms and coordinate timely deliveries, ensuring consistent product availability and minimising stockouts
• Organize in-store events and promotions to increase foot traffic and boost customer engagement in the Boksburg retail market
• Implement customer feedback mechanisms and analysed data to enhance service delivery and personalise shopping experiences
• Coordinate with the marketing team to design and deploy seasonal window displays that attracted new customers and enhanced brand visibility in Boksburg
• Supervise daily operations during the Store Manager's absence, ensuring seamless continuity of service and sales performance

Sales Consultant at Bradlows Furniture Shop (2019-05 – 2024-09)

• Developed and maintained strong customer relationships to understand their needs and recommend suitable products, resulting in increased sales and customer satisfaction
• Achieved and consistently exceeded monthly sales targets through effective product presentations and personalised customer service
• Maintained accurate sales records and prepared detailed reports to track performance and identify opportunities for improvement
• Handled customer enquiries and concerns promptly and professionally, ensuring a positive shopping experience and fostering repeat business
• Assisted the Store Manager in overseeing daily sales operations and achieving monthly targets in a fast-paced retail environment in Boksburg
• Led and motivated a team of sales assistants to ensure excellent customer service and maximise sales performance

Freelance Sales at Russells Furniture Shop (2015-08 – 2019-04)

• Developed personalised sales strategies tailored to diverse client needs, resulting in increased sales and customer retention as a freelance sales professional
• Negotiated contracts and closed deals independently, ensuring profitable outcomes and client satisfaction without direct supervision

Grade 12 – Erasmus Monareng High School (2004-01 – 2008-12)