Leilani Nelson

Customer-focused and experienced professional with a strong background in retail management, customer service, administration and Early Childhood Development. Experienced in working directly with customers every day, handling telephone calls and emails, managing daily administration, meeting targets, resolving customer needs and supporting a team. Also experienced in managing WhatsApp and Facebook marketing pages and creating daily content.

Seeking a part-time work-from-home customer service or customer support position, preferably during evening hours.

ECD TEACHER at Kidz Unlimited (2022-01 – Present)

• Current teacher to children aged 3–4 years, supporting physical, language, social and independence skills.
• Previously worked as a class teacher for ages 1–2 years and assistant teacher for ages 3–4 years.
• Communicate daily with children, colleagues and parents and maintain a structured, supportive environment.

LEGAL ADMIN CLERK / DEBT REVIEW CLERK at DPB / Debt Angels (2020-01 – 2021-12)

• Responded to telephone calls and emails and handled daily administrative tasks.
• Checked legal documents and received and managed incoming mail.
• Managed Debt Angels WhatsApp and Facebook pages, designed content and completed daily posts.
• Worked in a customer-facing environment requiring confidentiality, accuracy and professional communication.

RETAIL STORE MANAGER (2006-01 – 2018-12)

• Worked with customers daily and managed a team of 7 staff members for 5 years in a management position.
• Worked toward daily and monthly store targets.
• Responsible for stock takes, banking and daily administration.
• Developed customer service, leadership, communication, organisation and problem-solving skills.

Early Childhood Development Level 5 – Northlink College

Business Matric – Northlink College (2005-01 – 2006-12)

ECD Level 4

Birth to 4 Years – The National Curriculum Framework