Leon Pillay

I am an Indian male and live in Durban. I am very strong in Customer Care and branding and Sales. I have a passion for customer care Call center sales. I am technically minded and a problem solver. I have excellent skills that make me perfect to any related jobs.

I am a person that delivers a 100% all the time. I work extremely well under pressure and I can handle stress. I have been a Manager most of my working life. I am a fast learner, excellent trainer and I always share my skills.

I am a CAN do person. I want to establish myself in a Suitable and challenging position within any fraternity where my cosmic skills can be fully utilized as well as afford me the opportunity to become learned in different industries. I am very strong in admin and I have excellent communication skills.

Follow ups and feedbacks on point all the time. I can work independently and efficiently. As a manager I am assertive and fare. I am confident, reliable, dedicated, strong willed, self motivated and an excellent team player.

I inspire when I lead and bring out the best in everyone. I am capable of delivering a wide range of values and added services.

Customer Care/Sales Manager - King Steel - Durban, South Africa

(1995-01 - 2002-02)

• Managing sales staff
• Setting targets and incentives
• Training of sales techniques
• Promotions and advertising
• Technical advice
• Purchasing of Steel products
• Purchasing of Abrasive products
• Overseeing all queries and complaints
• Assisting Customers with special designs
• Debt collecting and recovering
• Fraud detections
• Helping customers with information
• Customer care liaison

Customer care & Marketing Manager - Sony Ericsson - Durban, South Africa

(2002-03 - 2004-07)

• Managing marketing staff, call centre customer care staff and call centre sales staff
• Hiring of new staff and assisting HR
• Promoting and marketing Sony Ericsson product range
• Distributing point of sales
• Relationship building with store owners and sales staff
• Liaising for sales staff with information to customers
• Demonstrating product extras
• Call centre queries for customer care
• Call centre sale and accessories
• Call centre reporting to management
• Gifting of Sony items
• Promotional/gifting clothing - T-shirt, caps, lanyards, pens, water bottles and jackets
• Ordering and designing of T-shirt, caps, lanyards, pens, water bottles and jackets
• Stock take of gifting products
• Packaging and arranging delivery to customers
• QA of gifting products
• Liaising with customers and suppliers
• Ordering of Brand clothing for promotions
• Stock take for Brand clothing
• Approval for Brand clothing and designing
• QA of Brand clothing
• Statistics report
• Training of new promoters
• Planning of promotions

KZN Customer Care Manager - Vodacom - Vodacare (Gateway) - Durban, South Africa

(2004-07 - 2007-08)

• Call centre customer care management
• Call centre sales management
• Stock control and management
• Ordering of promotional items
• Ordering of gifting items
• Stock take of promotional and gifting items
• Liaising with Suppliers for promotional and gifting items
• Admin control and set up
• Liaising with irate customers
• Staff control and logistics
• Training for new staff
• Meeting with store owners for consultation and updating of new products
• Cellular Collection and recovery
• Relationship building with customers and stores
• Sales of new and existing contracts
• Sale of airtime (dealers only)
• Testing of equipment
• Correspondence with Vodacom (weekly meeting)
• Client/Tenant relationships

SA General Manager - World web (Call Centre) - South Africa

(2007-08 - 2010-12)

• Managing of 6 branches (international)
• Manage the day-to-day activities of the Call Centre
• Support and implementation
• Managing & ensuring compliance with SLA's
• Customer care of irate customers
• Training of new staff
• Training of shift managers and supervisors
• Product care and training
• Planning and implementation
• Progress reports to Directors
• Credit control
• Credit vetting
• Personalized cards
• Digital revenue for customers
• Updating of rules and policies
• Team building
• Initiate and implement reward and recognition programs
• Manage reward and benefits for rewards program
• Support for sales and customer care managres
• Product training and do's and don'ts for sales
• Evaluate strategies to acquire and retain customers
• Statistics report
• Financial Control
• Competence development and capacity planning
• Risk training and power upliftment
• Self motivation and skills development
• Incentives and goal training and progress
• Stress and anger evaluation
• Forecasting problems and possible solutions
• QA checks
• Building and manage relationships with key stakeholders
• Promote team work for supervisors, staff and customer
• Sale of products Sales training and sales techniques
• Assisting supervisors and HR in the resolution of problems - both technical as well as human resource related issues

HVRC Inventory Controller (Team Leader- Supervisor) - MTN SA - South Africa

(2011-02-01 - 2014-02-28)

• Managing Inventory staff
• Managing sales staff
• Managing customer care staff
• Managing of out sourced staff
• Customer care and sales
• Allocating of spares to technicians
• Processing swaps
• Current Line – Samsung and Blackberry
• Previous line – Nokia and Sony
• Ordering of spares
• International buying
• Daily/weekly usage of spares
• Monthly reports on Inventory Control
• Receipting
• Shipping of spares
• Raising requisitions
• Checking of spares when delivered by manufacture
• Packing according to FIFO (first in first out)
• Packing and sealing of spares
• Tracking of spares on sites
• Pricing of spares
• Completing and compiling all payment documents
• Managing all credit returns
• Following up on credit notes from manufactures
• Return incorrect spares
• Return damaged spares
• Follow up with manufactured for incorrect or damaged spares until credit is passed
• Dashboard/ASA and exchange reports
• Monthly stock take
• Warehouse stock take
• Warehouse buying of stock
• Ordering stock from international suppliers
• Checking of variances
• Monitor obsolete spares
• Return obsolete spares back to manufacturer
• Follow up on obsolete spares until credit is received
• Raise claims for spares not delivered
• Raise claims for spares lost or damaged via courier
• Meeting KPI targets
• CPA compliant
• Organization and housekeeping
• Logistics
• QA management
• Cost Estimation
• Liaise with manufacture and courier for on time delivery
• Modem and handset Knowledge
• Knowledge of cellular, mobile, GSM, Telecommunications
• Receipting of Blackberry units
• Booking in of handsets
• Cooperate queries
• Retail queries
• Customer care for cooperate clients
• Customer care for retail clients

Manager - Cine Centre - Killarney - Killarney, South Africa

(2014-07-01 - 2014-11-30)

• Show time management
• Drawing up of shows for a week
• Advertising of shows
• Staff roasters
• Stock Take
• Stock take captures
• Stock take balancing
• Issuing of stock
• Cashing up cashiers
• Banking
• G4S banking
• Cinema showroom management
• Projection room management
• Customer care and queries
• Call centre queries
• Display and advertising management
• Events coordinating and organizing
• Function hiring and support/liaison
• Management of events and functions
• Health and safety management

Commercial Broker - Chas Everitt - Durban, South Africa

(2015-01-01 - 2016-05-30)

• Listing of properties
• Meeting with owners to discuss pricing and taking of pictures
• Leasing of commercial properties
• Sales of commercial properties
• Meeting with the sellers to discuss sales prices and taking of pictures
• Drawing up of Sales documents
• Drawing up of Lease documents
• FICA check lists
• TPN reports
• Affordability checks
• Hand over for keys to new premises
• Inspection checks of the property before and after sale or lease
• Liaising with tenants and landlords
• Advertising for various mediums like websites and newspapers
• Invoicing for deposits
• Invoicing tenants and landlords

Commercial Partner (Head of Commercial division) - Rawson Properties - Durban, South Africa

(2016-06-01 - 2020-05-31)

• Daily management of the commercial division
• Regular meeting with Commercial agents
• Training for Commercial agents
• Skills development for Commercial agents
• Recruiting new Commercial agents
• Sales targets and unit targets
• Projected yearly sales and units for commercial division
• Forecasting new trends and digital media
• Analysing market stats and market requirements
• Listing of properties
• Marketing of stock
• Meeting with owners to discuss pricing and taking of pictures
• Leasing of commercial properties
• Sales of commercial properties
• Meeting with the sellers to discuss sales prices and taking of pictures
• Drawing up of Sales documents
• Drawing up of Lease documents
• FICA check lists
• TPN reports
• Affordability checks
• Hand over for keys to new premises
• Inspection checks of the property before and after sale or lease
• Liaising with tenants and landlords
• Advertising for various mediums like websites and newspapers
• Invoicing for deposits
• Invoicing tenants and landlords
• Managing boards for sale/leasing
• Assisting tenants for Insurance, security, parking
• After sales customer care
• Property Management for property owners
• Invoicing for rentals
• Facilitating for repairs on managed properties
• Managing of quotations
• Municipal Billing
• Municipal reconciliation between Tenant and Municipality
• Meter and Prepaid meter recon
• Opening and closing of Municipal accounts
• Inspection of repairs to managed properties

Property Finance Consultant - SA Home Loans - Durban, South Africa

(2020-06-01 - 2023-02-28)

• Capturing applications of Halo
• ITC checks
• Affordability checks
• Structuring load deals
• Checking and verifying Payslips
• Checking and verifying bank statements
• Checking and verifying ID
• Checking and balancing Financials
• Checking and confirming Management Accounts
• Explaining to Clients terms and conditions of loan
• Assisting with home and life insurance
• Problem solving and query resolving
• Presentations at Property Agencies and Bond Originators
• Marketing on social media
• Marketing and branding at Companies and Government offices
• Assisting walking in customers
• Assisting call in customers
• Advising and assisting Clients with property Finance

Home Loans Specialist - Multinet Home Loan - Durban, South Africa

(2023-03-01)

• Capturing applications on Multinet forms
• ITC checks on Lucid
• ITC explanation and how to clear debt
• Affordability checks
• Structuring load deals using Bondlist
• Checking and verifying Payslips
• Checking and verifying bank statements
• Checking and verifying ID
• Checking and balancing Financials
• Checking and confirming Management Accounts
• Explaining to Clients terms and conditions of loan
• Problem solving and query resolving
• Presentations at Property Agencies and Companies
• Marketing on social media
• Marketing and branding at Companies and Government offices
• Advising and assisting Clients with property Finance

Property Manager (Part Time) - 2T Prop - Durban, South Africa

(2017-01-01)

• Listing of properties
• Marketing of stock
• Meeting with owners to discuss pricing and taking of pictures
• Leasing of commercial and residential properties
• Sales of commercial and residential properties
• Meeting with the sellers to discuss sales prices and taking of pictures
• Drawing up of Sales documents
• Drawing up of Lease documents
• FICA check lists
• TPN reports
• Affordability checks
• Hand over for keys for sold properties
• Inspection checks of the property before and after sale or lease
• Liaising with tenants and landlords
• Advertising for various mediums like websites and newspapers
• Invoicing for deposits
• Invoicing tenants and landlords
• Managing boards for sale/leasing
• Assisting tenants for Insurance, security, parking
• After sales customer care
• Property Management for property owners
• Invoicing for rentals
• Balancing Income and Expenses for Landlords
• Facilitating for repairs on managed properties
• Managing of quotations
• Municipal Billing
• Municipal reconciliation between Tenant and Municipality
• Meter and Prepaid meter recon
• Opening and closing of Municipal accounts
• Inspection of repairs to managed properties
• Signing off on repairs or maintenance
• In and Out inspections with Tenants or Agents
• Handing over of Keys
• Explaining BC rules
• Meeting with Tenants for repairs or breakage
• Meeting with Contractors for quotes or repairs

Matric Exemption - Crystal Point Secondary School (1991)

S3 and S4 - Electronic Engineering - ML Sultan Technicon (1992 - 1994)