Leonard Muller

Manage and dispatch sub-contractors and field technicians Scheduling appointments with clients, including surveys, installations, callouts, and CPE removals Drive installation productivity and quality

Installation Coordinator(scheduler) at Herotel Igen (2024-06 – Present)

• Manage and dispatch sub-contractors and field technicians
• Scheduling appointments with clients, including surveys, installations, callouts, and CPE removals
• Drive installation productivity and quality
• Ensuring all assigned tickets are updated with required information
• Do route planning for technians
• Active monitoring of fleet
• Communicate with clients and installers
• Coordinate, prioritize and track daily progress of appointments
• Previous day job card completion, ensuring that the job card has been thoroughly completed and signed off by the client
• Do provisioning and capturing of information on Herotel as required
• Ensure all tickets/job cards are closed and quotes are checked for invoicing
• Produce daily/weekly reports on activities
• Ensuring that Health and Safety protocols are met and monitored daily
• Handling technical queries from Technicians
• Fast track pending client concerns and queries to a senior
• Make sure all SOP documents stay updated

Sales Consultant at Multichoice Dstv agency (2022-02 – Present)

• I work as a Dstv Multichoice agent whereby i assist Dstv customers with all queries they might have and manage their Dstv accounts.
• I also do sales for company
• I am working in the VIP department where i assist high profile customers with their accounts and queries.

Retail Sales Assistant at Tekkie Town (2021-11 – 2022-01)

• Assisting customers
• Contributing towards the turnover (making sales).
• Merchandizing
• Resolve customer complaints
• Ensure the sales floor is well maintained
• Assisting customers in finding the products they are looking for
• Arranging and labelling products in the display shelves
• Stock taking
• Receiving, unpacking, and arranging new products from suppliers

Grade 12 – St. Thomas Secondary School (2015-01 – 2019-11)