Lerato Ntlhola

I am a results-driven and customer-focused individual with experience in sales, customer service, retentions, inbound and outbound calling, and client account support. Skilled in handling customer enquiries, resolving issues efficiently, retaining clients, and meeting performance targets in fast-paced call centre environments. Strong communication, problem-solving, and multitasking abilities with a proven ability to build customer relationships and deliver excellent service.

Seeking an opportunity to contribute strong customer service, retention, and communication skills in a professional organisation.

Customer Service & Retentions Agent at Merchants SA (2022-06 – 2026-03)

• Handled inbound and outbound customer calls and resolved client enquiries professionally.
• Assisted customers with contract queries, upgrades, account issues, and service-related concerns.
• Retained customers by addressing complaints and offering suitable solutions.
• Captured customer information accurately and consistently met daily performance targets.

Sales Agent at Full Serve Financial Services (2022-01 – 2022-06)

• Conducted outbound sales calls to promote financial products and services.
• Explained product features and benefits clearly to prospective customers.
• Built customer relationships through professional communication and telephone etiquette.
• Handled objections, responded to queries, and worked towards sales targets

Grade 12 in National Senior Certificate – Base Tutorial Institute (2018)