Letlatsa Thamae

Dual – skilled Administrator and Elite Control Room Professional with 10 + years across school administration and security control rooms. Department of Education experience in SA-SAMS, leave/pay queries, attendance verification, disciplinary records, POPIA compliance. Proven in 24/7 control environments: CCTV, CAMS, emergency dispatch, incident logging and confidential case management.

Currently completing Payroll Administrator with Digitactt. Fluent in Sesotho, Tswana, Zulu, English and Afrikaans intermediate.

Multi skilled Control Operator (Covering Alarm, CCTV and Guarding Desks) - Thompson Security Group

(2025-01 - 2025-12)

Managed Alarm Desk, CCTV Desk (Midrand, Kempton Park, and Fourways) and Guarding Desk operations when the operator is on leave. Monitored CCTV and Alarm Systems, dispatched armed response, supervised guarding teams and compiled incident reports. Maintained high standards of client service and site security compliance.

• Handled 3 work stations: CCTV, Alarm and Guarding
• KPIs: 100% alarm response time, Zero false alarm escalations, daily guard patrol compliance, accurate incident reporting.

Fleet Recovery & Control Room Supervisor - Cartrack

(2023-01 - 2024-10)

• Led 24/7 control room : CAMS system for stolen and hijacked vehicle tracking, emergency dispatch, SAPS liaison
• Confidential operations: Handled security incident files, case records, covert operations, Monitoring of client geographical fence
• Switchboard: High volume call management, client liaison, professional communication under pressure.
• Helping clients in hostile situations (accident alerts, battery tampering, provided live vehicle location)
• Assisting SAPS in recovery information when needed e.g. LBS, Telematics, SVR
• Helping clients with track and trip reports (ETA monitoring, Vehicle utilization, Cross boarder documentation, fuel monitoring)
• Advising clients on way forward in civil matters
• Supervising control operators in their escalations
• Updating clients on their investigation status

NSNP Admin Assistant - Department of Education - Dr Kenneth Kaunda District North West DOE

(2017-02 - 2019-11)

• School Administration: SA-SAMS and DOE Systems for learner data, record management, first contact for Parents and District, Circuit Managers, Principals, HODs, NSNP Educators for Quintile 1, 2 and 3 for 70 schools
• HR and Finance: processed staff leave, verified attendance for NSNP pay queries, maintained confidential registers, maternity leave handling
• Compliance: Field disciplinary warnings per SOPs, managed POPIA learner and staff files, OHS site audits, Handling HPV campaigns and Deworming of students, PFMA,
• Financial Control: Income and expenditure, bank reconciliations, cheque books, monthly NSNP financial reports
• General Office Administration e.g. directing calls, emails, placing order for office consumable items, stationary etc.
• Monitoring and training of food handlers
• Handling of log book
• Training of NSNP educators on financial records management
• Government Vehicle Operation
• Sports Coordination- volleyball, soccer, learner development in sports

Senior Control Room Operator - Dephethogo Security

(2019-02 - 2021-12)

• Security Operations: CCTV surveillance, access control, firearm registers, emergency response coordination, riot control, hostile environment neutralization, intercepting perpetrators, training of new engagements,
• Deterring, investigating and preventing any possible security breaches, Operating Listener, Operating Watchdog, Site coverage, Fleet monitoring.
• Admin duties: attendance logs, processed staff leave forms, occurrence book, confidential incident reports, administering hearings, issuing PPE, uniforms, servicing firearms, duty roster handling, absenteeism handling, IOD handling
• Communication: Switchboard operator, client and staff liaison, staff memos

Insurance Sales consultant - AMAN FINANCIAL SERVICES

(2014 - 2019)

Sales presentations on Category A and B insurance products. Represented leading Brands- Avbob, Assupol, Old Mutual and Sanlam. Conducted client consultations

• KPI- Monthly sales targets, Client retention, Policy conversion rate, Policy servicing.

Payroll Administrator - Digitactt (2026)

Diploma - Marketing Management - Lerotholi Polytechnic (2011)

Matric - Cambridge (2005)