Letlhogonolo Phooko

A highly motivated and results-driven call center agent with experience in handling inbound and outbound calls, performing administrative duties and compiling daily statistics. Equipped with strong problem-solving, communication and customer service skills. Seeking to contribute to a dynamic organization while growing professionally and delivering excellent service.

Administrator Assistant - Volunteering at Ikatisong Secondary School (2019-03 – 2024-05)

Performing general office duties and administration tasks

• Data Capturing
• Handling of emails (in and out)
• Typing
• Arranging grade 12 exam seating plan
• Duplication of examination papers
• Answering telephone calls
• Distribution of documents
• Attending and arranging meetings preparing all necessary documents for meetings

COVID-19 SCREENER at Ikatisong Secondary School (2020-08 – 2022-07)

• Performing daily screening of all learners
• Data Capturing (i.e after screening is done)
• Record keeping of statistics (managing register)
• Facilitate referrals (i.e nearest clinic DoH)
• Manage COVID-19 Essentials (Sanitizer, Temperature scanner's, Liquid soaps an masks)
• Monitor compliance to COVID-19 regulations

Consultant Learnership program / Contract at Kganya Insurance Administrators (2024-06 – Present)

• Attend to inbound and outbound calls timeously
• Action all surveys assigned according to set targets
• Respond and escalate queries to ensure speedy resolution
• Worked on campaign scripts outcomes
• Collecting stats by COB

National Senior Certificate in General Education – Ikatisong Secondary School (2014)

Diploma in Management Assistant in Management – Tshwane South Tvet College - Odi Campus (2020)

Long Term Insurance NQF Level 4 in Insurance – Faisit Development Agency (2025)

Business Administration Service NQF Level 3 in Business Administration – Knowledge Leadership Management - KLM (2026)