Letlhogonolo Phooko
Highly motivated and results-driven call center agent
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About
A highly motivated and results-driven call center agent with experience in handling inbound and outbound calls, performing administrative duties and compiling daily statistics. Equipped with strong problem-solving, communication and customer service skills. Seeking to contribute to a dynamic organization while growing professionally and delivering excellent service.
Experience
Administrator Assistant - Volunteering at Ikatisong Secondary School (2019-03 – 2024-05)
Performing general office duties and administration tasks
- Data Capturing
- Handling of emails (in and out)
- Typing
- Arranging grade 12 exam seating plan
- Duplication of examination papers
- Answering telephone calls
- Distribution of documents
- Attending and arranging meetings preparing all necessary documents for meetings
COVID-19 SCREENER at Ikatisong Secondary School (2020-08 – 2022-07)
- Performing daily screening of all learners
- Data Capturing (i.e after screening is done)
- Record keeping of statistics (managing register)
- Facilitate referrals (i.e nearest clinic DoH)
- Manage COVID-19 Essentials (Sanitizer, Temperature scanner's, Liquid soaps an masks)
- Monitor compliance to COVID-19 regulations
Consultant Learnership program / Contract at Kganya Insurance Administrators (2024-06 – Present)
- Attend to inbound and outbound calls timeously
- Action all surveys assigned according to set targets
- Respond and escalate queries to ensure speedy resolution
- Worked on campaign scripts outcomes
- Collecting stats by COB
Education
National Senior Certificate in General Education – Ikatisong Secondary School (2014)
Diploma in Management Assistant in Management – Tshwane South Tvet College - Odi Campus (2020)
Long Term Insurance NQF Level 4 in Insurance – Faisit Development Agency (2025)
Business Administration Service NQF Level 3 in Business Administration – Knowledge Leadership Management - KLM (2026)
