Lindiwe Molefe

Motivated IT graduate with 1 year of hands-on experience in IT support, seeking an internship / entry-level IT role. Experienced in hardware and software troubleshooting, basic networking support, and system maintenance. Eager to apply technical knowledge to support efficient IT operations and contribute to a dynamic environment.

IT Internship at National Library of South Africa, Pretoria Campus (2024-12 – Present)

Provided first-line technical support to library staff, resolving hardware, software, and network-related issues efficiently. Host company: Mosebo Networks

• Installed, configured, and maintained desktops, laptops, printers, and scanners used for library operations and digital archiving.
• Supported and troubleshot Windows operating systems, including updates, driver installations, and system performance issues.
• Assisted in maintaining reliable network connectivity across offices, including basic LAN/Wi-Fi troubleshooting and cable checks.
• Performed routine system maintenance such as antivirus updates, disk cleanups, backups, and system monitoring.
• Managed user accounts by assisting with password resets, login issues, and access permissions in line with IT security policies.
• Provided technical support for library systems and digital resources, ensuring minimal downtime for staff and users.
• Troubleshot peripheral devices such as barcode scanners, printers, and external storage devices used in daily operations.
• Documented technical issues, solutions, and standard procedures to improve IT support efficiency and knowledge sharing.
• Delivered user-friendly support by explaining technical solutions clearly to non-technical staff and maintaining strong customer service standards.
• Strong understanding of networking concepts (DNS, DHCP, IP addressing, VPNs, Firewalls).

Academic Coordinator at Geekulcha Student Society (2024-01 – 2024-11)

• Coordinated academic activities: Managed academic schedules, and timetables.
• Supported student engagement: Assisted students, and tracked attendance.
• Supported academic operations: Organized meetings, and maintained academic documentation.

Diploma in Information Technology – Tshwane University of Technology (2020 – 2025)