Luca Gallarate

I consider myself to be an excellent team player and am able to take initiative and build up good working relationships with all colleagues. I am flexible and reliable and possess excellent timekeeping skills. I am a Tech-savvy professional with a strong aptitude for leveraging cutting-edge technologies to drive innovation and achieve business objectives.

Jun2023 - Now MINDPEARL: EDELWEISS AIR AG

Sales and Support Representative

• Assist with special requests such as medical cases, animal transportation, unusual equipment
• Troubleshooting errors internal systems and advise Team Leaders of website bugs
• Help clients with all queries they might have via telephonic conversation or email
• Investigate claims and errors and try resolve them to best of customer satisfaction May 2022  Nov 2022 SENSE OF AFRICA, SOUTH AFRICA Germanic Market Manager • Assist with product development and technical support with aspects including B2B booking platform • Inputs for budgets and forecasts • Create sales reports and managing override agreements with Accounts • Acquiring new Accounts • Represent the brand at trade shows in person and online • Grow & maintain existing relationships working closely with suppliers by seeking out and evaluating opportunities • Request and receive feedback from consultants regarding internal technical issues on accounts, booking issues and assist to resolve them timeously Achievements | Convert leads into current clients Understand technical aspects of booking platform and demonstrating to clients how to use the platform Oct 2017  Apr 2022 SENSE OF AFRICA, SOUTH AFRICA Business Development & Contracting Specialist • Source and negotiate contracts for group series and FIT requests • Reviewing, negotiating and checking contracts with suppliers • Maintain and expanding relationships with suppliers and key accounts across European Markets WORK EXPERIENCE LANGUAGES English German Afrikaans REMOTE WORKING CAPABILITIES • 500 / 200 mbps Fibre with backup • Backup Power Supply (6 hours) SKILLS Avantik Tourplan MS Office Web API Connections Problem-solving Microsoft CRM Dynamics Negotiation skills Communication skills Sales Analysis Critical Thinking SAGE-ACCPAC QlikView HTML Coding Figma • Servicing existing accounts and new accounts with rate contracts and resolve issues that clients face • Develop products for clients that are suited for their needs and target market • Converting new business leads into business opportunities and long-term clients • Booking and updating allocations for group series • Review and facilitate barter agreements and cash contributions for brochures Achievements | Secured new accounts in the Golfing Travel Industry Maintain clients by competing in Tender offers Convert leads into current clients Feb 2016  Sep 2017 SOUTH AFRICAN GOLD COIN EXCHANGE Scoin Rosebank Sales Manager • Servicing existing accounts whilst establishing new accounts by planning and organising a daily work schedule to call on existing or potential clients • Adjusting content of sales presentations by studying the type of client or trade factor • Focusing sales efforts by studying existing and potential volume of clients • Keeping management informed by submitting activity and results reports Achievements | Increased sales in my channel and consistently achieved my KPI's AUG 2014  Oct 2015 NESPRESSO Coffee Sales Specialist •Achieve personal and common sales and service level targets •Support special events •Management of inventories, stocks and cash •Participate in regular team briefings, meetings and on the job coaching sessions organized by the Boutique manager Achievements | Offer world-class service and increased sales Feb 2014  May 2014 MCCAIN FOODS SOUTH AFRICA Channel Marketing Assistant - fixed contract •Conducting Market Research •Capturing and presenting findings •General assistance with compiling sales data Achievements | Established leads for potential accounts in the restaurant and fast food industry Conduct Market research and build understanding of the food service industry in South Africa

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