Maacy 930925

Dedicated and results-driven Customer Service Consultant with experience in retail, telemarketing, and account management. Skilled in handling customer queries, resolving complaints, reviewing accounts, and delivering quality service. Strong communicator with the ability to work under pressure in fast-paced environments while maintaining professionalism and customer satisfaction.

Customer Service Consultant - RCS

(2019-01 - 2020-02)

• Reviewed customer accounts and updated information where necessary
• Assisted customers with account queries and payment arrangements
• Resolved complaints professionally and efficiently
• Provided high-quality service and support
• Maintained accurate records of customer interactions
• Ensured compliance with company policies and procedures

Publishing Telemarketing Consultant - The Foschini Group (TFG)

(2020-03)

• Conducted outbound calls to existing customers
• Sold a diverse range of products and services
• Achieved sales targets consistently
• Handled objections and closed sales effectively
• Built and maintained strong customer relationships

Kitchen Assistant - Hello Sailor

(2015-03 - 2018-02)

• Assisted with food preparation
• Maintained cleanliness and organization of kitchen equipment
• Ensured high hygiene standards
• Worked efficiently under pressure in a team environment

Shop Assistant - Komani Stationery

(2014-03 - 2014-11)

• Received and organized stock deliveries
• Restocked shelves and maintained store presentation
• Assisted customers with product queries
• Ensured the sales floor was organized and customer-friendly

Retention customer service - Tfg

• Resolving customer complaints in a timely and professional manner
• Presenting products or service information to customers and suggesting upgrades or new products or services that may meet their needs

Matric - Grade 12 - Mtirara Senior Secondary School (2013)