Mabote Sechaba
Digital Banking Support Professional
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About
Digital Banking support professional with two years' experience delivering technical and customer-facing support across banking and education environments. Skilled in troubleshooting hardware, software, and connectivity issues, guiding customers through digital setup, and resolving queries via phone, email, and ticketing systems. Reliable, team-oriented, and committed to first-contact resolution and client satisfaction.
Experience
Digital Banking Support Agent at FNB (First National Bank) (2024-07 – 2026)
Provided full-range technical and general support to customers and bank personnel (Relationship Managers, Bankers, Branch Consultants).
- Supported and troubleshot customer app and online banking setup, resolving queries via phone and digital channels.
E-Cadre (IT Support) at Qedilizwe Secondary School (2023-02 – Present)
- Troubleshot IT equipment including teacher devices and smartboards.
- Uploaded and maintained educational content across school digital systems.
- Assisted with document processing and admissions administration.
Field Worker at Department of Statistics South Africa (2022-01 – 2022-04)
- Conducted household questionnaires for Census 2022, engaging directly with the public.
Education
BTech in Information Technology – Vaal University of Technology (2020)
Grade 12 in Physical Sciences, Life Sciences, Geography, Mathematics, English, Sesotho – Masibambane College (2015)
