Magdeline Magdeline
Experienced call center agent with 10+ years of experience well versed in troubleshooting customer inquiries, resolving problems and providing excellent customer service.
Talent
MidrandMember since July 1, 2026
Customer ServiceTroubleshooting
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Customer ServiceTroubleshooting
About
Experienced call center agent with 10+ years of experience well versed in troubleshooting customer inquiries, resolving problems and providing excellent customer service.
Experience
Call center agent - African Bank
(2014-02)
Handle customer inquiries in a timely and professional manner while working at African Bank call center. Inbound and Outbound
- Assisted customers with product setup and troubleshooting over the phone.
- Respond to customer emails and phone enquiries promptly and accurately.
- Collaborated with other departments to resolve customer complains quickly and efficiently.
- Effective manage customer accounts to ensure all inquiries were answered in a time manner.
- Capture information accurately and completely and ensure that information and contacts are captured correctly.
- Assist with overflow emails, SMS's and WhatsApp's promptly & efficiently by providing correct and timeous responses.
Education
Grade 12 - Raselete High School (2007)
Certificate - NQF 5 Generic Management (2017 - 2019)
