Maria Benjamin

Dedicated and results-oriented Remote Customer Service Representative and Sales Representative with 4+ years of experience supporting B2B and B2C clients in fast-paced, high-volume environments. Proven ability to exceed sales goals while delivering exceptional customer experiences through effective communication, problem-solving, and relationship building. Skilled in handling inbound and outbound calls, lead generation, upselling, and resolving customer concerns with professionalism and empathy.

Proficient in CRM systems and remote collaboration tools, with a strong ability to stay organized, self-motivated, and productive in virtual settings. Committed to driving customer satisfaction, retention, and revenue growth in a remote-first environment.

Customer Service Representative/Lead qualifier - CallsExpert (Insurance Supermarket - ISI)

(2025-02 - 2026-04)

• Managed high-volume inbound and outbound calls, ensuring prompt, professional, and customer-centric communication.
• Conducted detailed lead qualification by accessing customer needs, financial intent, and eligibility criteria before routing to licensed advisors.
• Exceeded daily productivity targets, including call handling time, lead conversion benchmarks, and quality assurance metrics.

Sales Representative - Ace Realestate

(2024-03 - 2025-01)

• Qualified leads by assessing potential customers' interest and suitability.
• Conducted cold calls to potential customers to introduce insurance products.
• Handled incoming calls from clients and prospects, addressing inquiries and providing exceptional customer service via email, chat and CRM tools.
• Determined customer insurance needs and concerns.
• Evaluated customers' eligibility for specific loan policies.
• Followed established scripts and guidelines for cold calls.
• Scheduled appointments between qualified leads and financial experts.

Customer Service Agent - Ace Realestate

(2022-12 - 2024-01)

• Performed accurate data entry and CRM updates, maintaining real-time records of customer interactions, lead status, and follow-up actions.
• Utilized active listening and needs-analysis techniques to identify high-potential prospects and match them with the appropriate service pathway.
• Pre-screened prospects using standardized compliance scripts and regulatory guidelines to ensure suitability before advisor engagement.
• Scheduled appointments and warm transfers to licensed advisors to enhance conversion rates and customer satisfaction.
• Followed strict compliance, privacy, and verification procedures in line with company and industry standards.

B2B/B2C Sales Representative - Extreme Mutual Technique

(2022-12 - 2024-01)

• Conducted over 600 cold calls weekly, working Monday through Saturday, achieving a consistent lead conversion rate exceeding 30%.
• Used CRM software to track all stages of the sales cycle, ensuring accurate record-keeping and follow-up for high conversion rates.
• Exceeded quarterly and annual sales targets by 15%, ranking within the top-performing sales representatives in the team.
• Partnered with sales and marketing to refine outreach and communication strategies, boosting overall team conversion rates by 20%.
• Ensured a 90% client retention rate through regular follow-up and proactive problem-solving, leading to strong client satisfaction.
• Secured up to 7 new business clients weekly by aligning sales strategies with client needs and emphasizing product value.

Bachelor's Degree - Biochemistry - Kwara State University - Malete, Kwara state (2022)

Certificate - Customer Service - ExfordGlobalConsult (2023)

Certificate - Project Management - ExfordGlobalConsult (2023)