Masa

I'm an individual who is self motivated, honest and reliable. I'm someone who is flexible, who's confident and work well independently or with a team.

Receptionist / Personal Assistant / Administrator at Venshaw Insurance Administrators (Pty) Ltd (2025-05 – 2026-05)

• Managed all front-desk operations for a corporate insurance environment, serving as the professional first point of contact for clients and business visitors.
• Provided dedicated PA support to senior management, including diary management, travel coordination, meeting scheduling, and preparation of reports and presentations.
• Drafted, proofread, and distributed professional correspondence — including emails, memoranda, and client communications — ensuring accuracy and brand consistency.
• Maintained confidential client records, insurance documentation, and administrative databases in strict compliance with data protection and regulatory requirements.
• Coordinated internal and external meetings end-to-end: agenda preparation, minute-taking, and follow-up on all action items to ensure accountability.
• Managed multi-line telephone systems, triaged queries, and escalated urgent matters efficiently to the appropriate personnel.
• Processed invoicing, document filing, and office supply management to support uninterrupted daily operations.
• Collaborated cross-functionally with underwriting and claims teams to ensure accurate and timely information flow across departments.

Receptionist & Administrator at Kingsway College of Computing and Business Studies (2025-02 – 2025-04)

• Served as the primary point of contact for students, visitors, and stakeholders — directing enquiries and foot traffic with professionalism.
• Managed a high volume of inbound calls and emails, ensuring accurate message relay and prompt turnaround.
• Maintained and organised student databases, records, and administrative filing systems to ensure accuracy and efficient retrieval.
• Coordinated scheduling, calendars, and appointment bookings for management and academic staff.
• Assisted in coordinating campus marketing events, student orientation activities, and information sessions.
• Liaised with admissions and academic departments to facilitate smooth onboarding processes for new students.
• Provided administrative support across multiple departments, including document preparation, data entry, and correspondence drafting.

Marketing Coordinator (Volunteer) at Kikky's Glam (2023-08 – 2023-11)

• Developed and executed digital marketing campaigns to establish the brand's online presence across social media platforms.
• Conducted market research and competitor analysis to inform content strategy and identify growth opportunities.
• Created engaging digital content, promotional materials, and graphics to drive brand awareness and customer engagement.
• Managed and updated the company website and social media profiles, monitoring performance metrics to optimise reach.

Diploma in Marketing Management & Business Science/Commerce – Cape Peninsula University of Technology (CPUT) (2024)

National Senior Certificate (Matric) (2018)