Receptionist / Personal Assistant / Administrator at Venshaw Insurance Administrators (Pty) Ltd (2025-05 – 2026-05)
- Managed all front-desk operations for a corporate insurance environment, serving as the professional first point of contact for clients and business visitors.
- Provided dedicated PA support to senior management, including diary management, travel coordination, meeting scheduling, and preparation of reports and presentations.
- Drafted, proofread, and distributed professional correspondence — including emails, memoranda, and client communications — ensuring accuracy and brand consistency.
- Maintained confidential client records, insurance documentation, and administrative databases in strict compliance with data protection and regulatory requirements.
- Coordinated internal and external meetings end-to-end: agenda preparation, minute-taking, and follow-up on all action items to ensure accountability.
- Managed multi-line telephone systems, triaged queries, and escalated urgent matters efficiently to the appropriate personnel.
- Processed invoicing, document filing, and office supply management to support uninterrupted daily operations.
- Collaborated cross-functionally with underwriting and claims teams to ensure accurate and timely information flow across departments.
Receptionist & Administrator at Kingsway College of Computing and Business Studies (2025-02 – 2025-04)
- Served as the primary point of contact for students, visitors, and stakeholders — directing enquiries and foot traffic with professionalism.
- Managed a high volume of inbound calls and emails, ensuring accurate message relay and prompt turnaround.
- Maintained and organised student databases, records, and administrative filing systems to ensure accuracy and efficient retrieval.
- Coordinated scheduling, calendars, and appointment bookings for management and academic staff.
- Assisted in coordinating campus marketing events, student orientation activities, and information sessions.
- Liaised with admissions and academic departments to facilitate smooth onboarding processes for new students.
- Provided administrative support across multiple departments, including document preparation, data entry, and correspondence drafting.
Marketing Coordinator (Volunteer) at Kikky's Glam (2023-08 – 2023-11)
- Developed and executed digital marketing campaigns to establish the brand's online presence across social media platforms.
- Conducted market research and competitor analysis to inform content strategy and identify growth opportunities.
- Created engaging digital content, promotional materials, and graphics to drive brand awareness and customer engagement.
- Managed and updated the company website and social media profiles, monitoring performance metrics to optimise reach.
