Matladi Monyane

A passionate, disciplined and highly motivated Restaurant Manager with over 15 years’ experience in effectively managing, training, and positively engaging with staff to ultimately deliver provide a first class dining experience for all customers. With proven restaurant/ hospitality industry experience and expertise, this adaptable professional demonstrates a focused and personalised management style with her team members to develop skills and a teamwork culture. A reliable team player with outstanding attention to detail, relationship management, and organisational acumen, Matladi has a natural aptitude for engaging with managers and members of staff at all levels, positioning the customer at the heart of everything, demonstrating excellent problem resolution skills, while contributing to the future success of any restaurant, as a proven, valuable asset.

Career History

September 2022 – Present Bo-Vine Wine and Grill

House Front of House Manager

Key responsibilities and competences

▪ Consistently setting short and long terms objectives for the establishment ▪ Developing effective plans for individual achievements.to drive performance and team morale ▪ Managing daily administrative duties such as schedules and rosters ▪ Conceptual planning, management, and the execution of events ▪ Organising and chairing monthly communication meetings, as well as daily pre-service meetings before lunch and dinner shifts. ▪ Understanding, empathising with, resolving, and logging all customer complaints ▪ Chairing daily meetings with chefs ▪ Handling and mutual resolution of any personal grievances from team members ▪ Overseeing the efficient operation of the restaurant and the team ▪ Liaising with and reporting directly to the owners.

March 2022 – August 2022 The Cellars-Hohenort [The Conservatory Restaurant] Restaurant Supervisor Key responsibilities and competences:

▪ Overseeing all front and back of the house restaurant operations. ▪ Developing and implementing standards and procedures for safety and food quality. ▪ Coaching and motivating staff ▪ Generating annual, monthly, and weekly reports ▪ Training new employees and providing both regular and ad-hoc training for existing staff. ▪ Responding to customer complains tactfully and professionally. ▪ Resolving employee issues and concerns ▪ Promoting and Marketing Hotel Business.

Reason for leaving: Approached by the Owner at Bo-Vine

October 2021 March 2022 The Cellars-Hohenort [The Conservatory Restaurant] Guest Host (Banqueting) Key responsibilities and competences:

▪ Marketing and selling banqueting facilities. ▪ Oversee scheduling of any bookings from clients ▪ Address new requests from host before and during meetings. ▪ Ensure that meeting rooms are set-up with requested amenities and AV devices. ▪ Setting up for wedding events. ▪ Greet the guests, directing them to meeting rooms ▪ Plan and coordinate all activities to successfully execute meetings and conferences. ▪ Liaising with other head departments and meeting client requirements

Reason for leaving: Promoted to Restaurant Supervisor

January 2021 – June 2021 Volkswagen Claremont, Cape Town Frontline Receptionist

Key responsibilities and competences

▪ Attending to walk-in clients upon arrival at the dealership ▪ Taking inbound calls via the switchboard ▪ Transferring calls to relevant parties and ensuring messages are distributed in a timely manner ▪ Ensuring a professional approach was maintained at all times ▪ Managing customer needs, including refreshments and other requests ▪ Effective maintenance and updating of the FOCUSPRO database, including sales and service client details

Reason for leaving: Sought growth

October 2017 – December 2020 Cape Grace Hotel, Waterfront, Cape Town GuestHost

Key responsibilities and competences

▪ Promoting and marketing the hotel’s business and services ▪ Managing bookings and reservation requests for dining experiences ▪ Organizing and conducting wine tasting sessions/ events for guests ▪ Coordinating wine tours and other events with the hotel concierge for guests. ▪ Assisting management on running the daily business, including initiatives to hit budgetary targets ▪ Planning meetings with Chefs for the menu and specials. ▪ Responding to daily customer complaints and queries

Reason for leaving: Sought growth

Apr 2017 – October 2017 Marcus Evans International International Sales Executive

Key responsibilities and competences

▪ Undertaking proactive marketing to identify suitable target customers and prospects ▪ Consulting with senior decision makers to identify their needs and match appropriate solutions within our event portfolio. ▪ Delivering articulate, focussed sales presentations ▪ Ongoing customer engagement across multiple business sectors. ▪ Engaging in high level discussions with prospective clients to illustrate ROI models ▪ Daily operations, including budgets and future operational planning ▪ Delegating conferences and promoting products ▪ Marketing of events and upcoming conferences

Reason for leaving: Seeking growth

October 2014 – June 2016 Mokema Solutions Ltd, Geneva, Switzerland Business Manager

Key responsibilities and competences

▪ Identifying investors for mining projects. ▪ Building and sustaining relationship with investors in Switzerland. ▪ Establishing and maintaining relationships with stakeholders ▪ Providing administrative support to the director, including organisation of her schedule, booking meetings, catering and travel arrangements Reason for leaving: Relocation to South Afric

MATRIC Eden College, Johannesburg 2000

BACHELOR of INTERNATIONAL RELATIONS & DIPLOMACY Swiss UMEF University, Geneva-Switzerland 2016

DIGITAL MARKETING & E-COMMERCE Coursera Online Course, California 202