Mbuso Mpungose

To work in an environment which encourages me to to succeed and grow professionally where I can utilise my skills and knowledge appropriately.

Receptionist - Regal Inn Umhlanga

(2025-10 - 2026-01)

• Welcome and provide information about the hotel to the guests.
• Check-in and checkout the guests.
• Answer phone calls and make phone calls
• Make bookings.
• Take payments and make banking

Front Office Receptionist - Premier hotel

(2024-03 - 2025-08)

• Welcome and provide information about the hotel to the guests.
• Check-in and checkout the guests.
• Answer phone calls and make phone calls
• Do city ledgers.
• Handling emails.
• Make bookings.
• Take payments and make banking.

Night Audit - Premier hotel

(2024-11 - 2025-08)

• Arranging departures and stay overs registration cards.
• Do pit check on registration cards and on the system.
• Do banking for reception and restaurant for all shifts.
• Run the end of day
• Arrange bankings and form the night pack.
• Do the hotel tracker
• Send daily handover to management.

Guest House Supervisor - Ekhaya Sun Lodge

(2023-01 - 2022-12)

• Welcome guests and allocate rooms
• Answer phone and make phone calls.
• Supervise the staff and service providers.
• Provide lease agreement for tenants and do time control sheets for staff.
• stock taking.

Receptionist - Hluhluwe - iMfolozi Park (Hilltop camp)

(2022-05 - 2022-10)

• Welcoming guests and provide information about the facilities of the game reserve.
• Answer phone calls
• Make bookings and allocates rooms.
• check-in and checkout the guests.

Bachelor of Tourism Studies - Tourism Studies - University of Zululand (2022)