Miche Wood

Hardworking and reliable administrative professional with extensive experience in office administration, client services, operations coordination, reception, finance support, and staff management. Known for strong work ethic, adaptability, and the ability to perform effectively in high-pressure environments. Experienced in working independently and collaboratively within teams while maintaining professionalism and attention to detail.

Seeking an opportunity to grow professionally and contribute positively to an organisation.

Creditors Clerk - Erarite (Pty) Ltd - Blackheath Industrial (Head Office)

(2021-04)

Franchise owners of SPAR stores in Khayelitsha, Gugulethu, Vangate, Eersteriver SUPERSPAR, and 6 TOPS stores.

• Capturing all supplier invoices in a high-volume environment while ensuring SARS-compliant tax invoicing.
• Sending supplier remittances and maintaining accurate supplier communication.
• Performing monthly creditor reconciliations for all supplier accounts.
• Ensuring GRN trail balances are cleared at month-end.
• Completing and processing supplier credit applications.
• Managing supplier payments according to approved payment terms and company procedures.
• Handling variance creditor payment terms, including COD, 14-day, and 30-day accounts.
• Compiling accurate weekly payment lists for approval and processing.
• Auditing weekly payment files for all stores.
• Managing and resolving warehouse claims, drop shipment claims, direct supplier claims, and Gateway claims.
• Capturing, submitting, tracking, and finalising all Gateway claims.
• Investigating stock discrepancies, shortages, damages, and pricing issues.
• Ensuring all supporting claim documentation is complete and submitted within required timelines.
• Following up and reporting on outstanding claims and unresolved supplier issues.
• Handling supplier payment queries and resolving discrepancies timeously.
• Liaising with stores, suppliers, management, and warehouse teams regarding claims, reconciliations, and outstanding accounts.
• Ensuring claims are not rejected due to delays, negligence, or incomplete documentation.
• Processing journals, allocations, Easy Accounts invoices, and account reconciliations.
• Capturing deal updates and processing deal claims for stores and warehouses.
• Creating calculation spreadsheets and compiling supporting claim documentation.
• Managing additional income invoicing, allocations, and claim processing.
• Updating warehouse orders and raising claims for distribution centre orders.
• Processing speed point payments completed at head office.
• Assisting with internal branch transfer documentation for store orders.
• Maintaining accurate filing systems and creditor documentation.
• Managing stationery and canteen orders, maintenance coordination, equipment servicing, credit applications, and SLA administration.
• Assisting the Finance Team and Financial Manager with administrative and financial tasks.
• Assisting with month-end financial processes and reporting requirements.
• Supervising, supporting, and training Creditors Clerks and junior staff.
• Monitoring staff performance and ensuring compliance with company procedures and financial controls.
• Performing additional finance, creditors, and claims administration duties as required by management.

Office Administrator - AGS Records Management - Epping Industrial

(2016-02 - 2020-11)

• Managed all workforce staff, including both onsite and offsite contracted employees.
• Provided administrative support to sales representatives and management.
• Coordinated office purchasing, including stationery, uniforms, office equipment, and resale materials.
• Arranged internal and external company events.
• Performed data entry, minute taking, and general office administration.
• Planned and coordinated collections, deliveries, pack-ups, and operational activities.
• Assisted in developing and implementing company procedures and policies.
• Liaised with clients regarding sales, accounting, and operational queries.
• Supported finance functions, including debtors and creditors administration.
• Conducted debtor reconciliations, payment follow-ups, invoicing, quotations, and credit applications.
• Trained staff, management, and clients on the Electronic Archiving System (EAS).
• Trained branch staff on company policies and procedures.
• Relieved Operations Manager and Branch Manager during periods of absence.

Data Capturer / Receptionist / Administrator - AGS Records Management - Epping Industrial

(2016-01 - 2017-12)

Additional roles at AGS Records Management

• Assisted with reception duties and trained new reception staff.
• Managed incoming calls, client queries, and office administration.

Personal Assistant / Receptionist - Infostore - Killarney Gardens

(2009-03 - 2016-02)

Infostore was later acquired by AGS Records Management, resulting in overlapping employment dates.

• Assisted the Business Manager with daily administrative functions.
• Answered and redirected incoming calls professionally.
• Managed email correspondence and client enquiries.
• Performed diary management and scheduled appointments.
• Took meeting minutes and maintained accurate records.
• Managed filing systems and retrieval of archived files.
• Coordinated archive collections and tracking processes.
• Assisted management with audit reports and data capturing.
• Managed offsite staff according to SLA agreements.
• Maintained office housekeeping and handled office purchases.

Call Centre Agent - Direct Financial Solutions - Bellville

(2008-01 - 2009-04)

• Conducted outbound sales calls.
• Sold insurance products for Metropolitan Life.
• Maintained customer relationships and achieved sales targets.

General Assistant - PNA - Kuils River

(2007-03 - 2007-09)

• Performed cashier duties and cash-ups.
• Managed store administration and filing.
• Assisted customers and maintained store operations.

Waitron - SPAR - Kuils River

(2007-01 - 2007-03)

• Served customers efficiently.
• Assisted with cash-ups and monitoring cash flow.

Certificate - Introduction to Project Management - Rlabs

Certificate - Small Business Management - Rlabs

Matric (Grade 12) - Sarepta Secondary School (2000-01 - 2006-12)