Mish Tee

Dedicated and results-oriented professional with 14+ years of experience across customer service, guest relations, sales and quality assurance. Strong track record in relationship management, lead generation, account development and high-touch client service. Commercially minded, resilient and confident working with customers, targets and operational responsibilities.

Guest Relations Manager - Cape Jem

(2021-09)

• Orchestrate seamless guest check-ins, personalized stays and responsive service, helping create repeat bookings and positive online reviews.
• Manage day-to-day property operations, coordinating maintenance, repairs and security to protect service standards and guest satisfaction.
• Handle budgeting, expense tracking and financial reporting to support efficient cost control and property profitability.
• Manage reservations across Airbnb, Booking.com and other online booking platforms, supporting occupancy and revenue performance.
• Build strong guest relationships and encourage repeat business and referrals through proactive communication and personalized service.

Sales Representative - We Find Talent

(2018-12 - 2021-04)

• Exceeded quarterly sales objectives through proactive cold calling, lead generation and consistent follow-up.
• Managed active and dormant accounts, reactivating clients and introducing MTN products and services to meet evolving customer needs.
• Conducted needs analysis during telephone and face-to-face consultations to recommend relevant solutions and maximize customer value.
• Maintained strong product and process knowledge across technology, accessories and company offerings to deliver confident sales support.
• Built rapport quickly with prospects and customers while working toward commercial targets in a fast-paced environment.

Quality Assessor - BYC Aqua Solutions

(2015-09 - 2018-08)

• Monitored and measured inbound and outbound contact-centre interactions against defined quality standards.
• Completed quality assessments within stringent turnaround times while maintaining accuracy and consistency.
• Provided constructive, actionable feedback to agents to strengthen customer service, compliance and sales techniques.
• Supported improved team performance by identifying recurring service opportunities and coaching needs.

Senior Customer Service / Sales Consultant - Teleperformance – Vodafone Campaign

(2012-08 - 2015-08)

• Resolved complex customer queries with a professional, solutions-focused approach, supporting first-contact resolution.
• Delivered customer service and sales support within a high-volume contact-centre environment.
• Identified customer needs and opportunities to provide appropriate products, services and solutions.
• Maintained a strong focus on customer satisfaction, accuracy and professional communication.