Mlungisi Johnson
I.T End User Support
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About
A kind, reliable, and honest person who values respect, integrity, and helping others whenever possible. Always striving to make a positive impact.
Experience
Dedicated End User Support IT Technician with more than 5 years of experience in troubleshooting hardware, software, and network issues. Proficient in diagnosing and resolving IT-related problems, ensuring minimal downtime and maximum productivity. Skilled in IT infrastructure setup, cybersecurity awareness, and technical support.
Experienced in user training, network monitoring, and system maintenance. Strong problem-solving abilities, excellent communication skills, and a commitment to delivering high-quality IT solutions. Proven ability to collaborate with teams and adhere to security protocols and ITIL best practices.
Education
National Diploma in Information Technology (2014) – Damelin P.E College, Port Elizabeth/Gqeberha
Focused on networks, software engineering, programming, information systems, system software, advanced PC skills, and end-user support.
Build and Assemble Tyres Certificate (2014) – The Goodyear Tire & Rubber Company
Trained in tyre assembly, material installation, and stock management.
Grade 12 (2009) – Molly Blackburn Senior Secondary School, Port Elizabeth/Gqeberha
