Molebatsi Mashishi

I am very passionate about customer service. I am passionately committed to enhancing customer satisfaction and upholding the company's reputation through diligent issue resolution. My adaptability shines as I thrive in collaborative team settings as well as when working autonomously.

With a proven track record, I adeptly listen, swiftly troubleshoot problems, and foster strong, professional relationships with clients, ensuring a premium customer experience. Committed to excellence in customer service, I adeptly handle issues, enhance company reputation, and build strong client relationships. Eager to join your team, I thrive both collaboratively and independently, with a proven track record in problem-solving and attentive listening.

Call Centre Customer Service Representative - First Assist Management

(2021-05)

• Expertly assist customers with inquiries, ensuring resolution and satisfaction.
• Communicate across phone, email, and chat, delivering precise information and solutions.
• Resolve customer complaints efficiently, upholding professionalism.
• Provide tailored solutions, escalating complex issues as necessary.
• Utilize clear, professional language for effective customer communication.
• Maintain in-depth knowledge of company products, services, and policies.
• Offer feedback to management on trends and suggest service enhancements.
• Conduct follow-ups to confirm resolution and sustain positive customer relations.
• Collaborate with team members for consistent, integrated customer support.
• Manage high-volume inbound and outbound calls with a focus on customer satisfaction.
• Resolve customer issues, complaints, and inquiries promptly and professionally.
• Maintain detailed records of customer interactions, transactions, and feedback.
• Provide accurate information on products, services, and company policies.
• Utilize CRM systems to track customer interactions and service history.
• Collaborate with team members to share best practices and improve service quality.
• Handle sensitive information with confidentiality and in compliance with regulations.
• Meet or exceed call center performance metrics and service level agreements.
• Participate in ongoing training to enhance product knowledge and customer service skills.
• Escalate complex issues to appropriate departments or senior staff when necessary.

Call Centre Customer Service Representative - Digicall

(2018-10 - 2019-06)

• Expertly assist customers with inquiries, ensuring resolution and satisfaction.
• Communicate across phone, email, and chat, delivering precise information and solutions.
• Resolve customer complaints efficiently, upholding professionalism.
• Provide tailored solutions, escalating complex issues as necessary.
• Utilize clear, professional language for effective customer communication.
• Maintain in-depth knowledge of company products, services, and policies.
• Offer feedback to management on trends and suggest service enhancements.
• Conduct follow-ups to confirm resolution and sustain positive customer relations.
• Collaborate with team members for consistent, integrated customer support.
• Managed high-volume inbound and outbound calls with a focus on customer satisfaction.
• Resolved customer issues, complaints, and inquiries promptly and professionally.
• Maintained detailed records of customer interactions, transactions, and feedback.
• Provided accurate information on products, services, and company policies.
• Utilized CRM systems to track customer interactions and service history.
• Collaborated with team members to share best practices and improve service quality.
• Handled sensitive information with confidentiality and in compliance with regulations.
• Met or exceeded call center performance metrics and service level agreements.
• Participated in ongoing training to enhance product knowledge and customer service skills.
• Escalated complex issues to appropriate departments or senior staff when necessary.

Matric - Mokgara Senior Secondary School (2002-10)

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